End User Computing Engineer | Regional Desktop Team

Job description

This role will focus on supporting remote and hybrid staff, helping ensure they have the equipment, tools, and connectivity needed to work effectively. You’ll also collaborate with other IT team members to escalate and resolve more complex issues.

What You'll Do

Under the general direction of next level leader and with guidance from Senior Engineers, the End User Computing Engineer is responsible for the hardware, software, and its connectivity to the network infrastructure that end-users rely on for their work. They provide technical support, troubleshoot issues, and manage the lifecycle of user devices and applications. The End User Computing Engineer provides specialized technical support, consultation, and training services, coordinating and assisting in developing standards for enterprise end user device technologies. This role involves working with users at all levels of the organization and IS teams to support end user devices. Technical knowledge of end user technologies, such as client/server operating systems, end-point management systems and desktop support management software systems, is required.

Major Responsibilities

Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems. Collaborate with users at all levels of the organization to identify operational needs and explore information systems options. Test end user devices to ensure they are functioning effectively before implementation or installation. Partner with key stakeholders to analyze workflows, drive process improvements, and achieve favorable patient-centric outcomes. Work on assignments related to end user devices or other sections of projects and report on project task statuses. Provide initial and ongoing training and education for users on the operation of end user devices. Prepare support documentation and knowledge documentation as needed. Serve as the point of escalation for end user device issues/problems triaged from the Help Desk. Participate in root cause analysis for all solutions maintained within the ITDS department. Create concise documentation of solutions for both end users and internal support. Adheres to regular and predictable attendance

What's Available

Fulltime, 80 hours biweekly (1.0 FTE)Schedule: Monday-Friday DaysLocation: This role will require working onsite at our Onalaska, WI Support Services Building Compensation: Starting pay of $27.27/hour and up based on relevant work experience

What You'll Need

Education: Associate degree in Information Technology, Healthcare, Business, or related field or equivalent years of experience and educationExperience: 3 years’ relevant experience. License/ Certification: Valid Driver's License (DL)Strong Customer Service SkillsAbility to work well independently

In Addition To The Rewarding Work, You'll Receive

A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciatedCompetitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team memberSubstantial retirement contribution including a 401k match & annual discretionary base contributionWork-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you needProfessional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development CenterAdditional Employee Discounts and Perks Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!

If you are looking to be a part of a stable and growing mission-driven organization, this may be the right opportunity for you!

Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer