Administrator - Solarwinds NPM, PowerShell, Python

Job description

Key Responsibilities

Utilize Solarwinds Npm To Monitor Network Performance And Quickly Identify Issues, Ensuring Timely Resolution To Meet Customer Expectations.

Develop And Execute Powershell Scripts To Automate Routine Tasks And Streamline Operational Processes, Enhancing Efficiency And Reducing Response Times.

Conduct Thorough Root Cause Analysis For Escalated Tickets, Leveraging Analytical Skills To Identify Underlying Issues And Implement Effective Solutions.

Manage And Update The Knowledge Base To Facilitate Continuous Improvement And Provide Training To New Analysts, Fostering A Culture Of Knowledge Sharing.

Ensure Tickets Are Resolved Within Agreed Slas, Focusing On First Call Resolution To Enhance Customer Experience And Minimize Case Reopens.

Skill Requirements

Proficient In Solarwinds Npm For Network Monitoring And Management.

Strong Knowledge Of Powershell For Automation And Scripting Tasks.

Solid Understanding Of Python For Scripting And Process Automation.

Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.

Strong Communication Skills To Support Customer Interactions And Training Initiatives.

Other Requirements

Itil Foundation Certification Is Optional But Valuable For Understanding Service Management Best PracticesApply now

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills:

Analysis Skills, Artificial Intelligence (AI), Best Practices, Biology, Cloud Computing, Communication Skills, Consumer Packaged Goods, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Finance, Financial Services, Healthcare, ITIL (IT Infrastructure Library), Identify Issues, Knowledge Base, Maintain Compliance, Manufacturing, Network Administration/Management, Network Monitoring, Network Performance/Analysis, On Call, Operational Support, Operations Processes, Performance Analysis, Problem Solving Skills, Process Development, Python Programming/Scripting Language, Quality Metrics, Resolve Customer Issues, Root Cause Analysis, Scripting (Scripting Languages), Service Level Agreement (SLA), Software Engineering, Time Management, Training/Teaching, Windows PowerShell

HCL Technologies Ltd

Employee Strength : 223,000 on March 31, 2025

Countries of Operation : 60 Countries

Consolidated Revenues: US $13.8B ,for 12 months ending March 2025

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 for $13.8 Billion. To learn how we can supercharge progress for you, visit hcltech.com.

Company Size:

10,000 employees or more

Industry:

Computer/IT Services

1991

Website:

https://www.hcltech.com/