Track Lead - MDM Intune,Intune

Job description

Intune Professional Certification preferred + Minimum Eight years of relevant work experience with mobile devices.Microsoft Office 365 MCSA certification preferredKnowledgeable in managing iOS and Android devicesUnderstanding of VIP support (Special/Privileged) users/devices.Experience Windows server 2008/2012 installation and maintenanceExcellent teamwork, Time - Management and organizational skills.Intermediate Microsoft SQL and PowerShell skills required.Good knowledge on certificate-based profile deploymentIntegration knowledge of on-premises services with Intune portal If required.Perform other duties as deemed necessary and assigned by the customer and management.Strong interpersonal skills and problem-solving abilities.Understanding of ITIL framework (Optional)Willingness to work in shifts.

Key Responsibilities

Role : Imaging ExpertExperience: 12+ YearsEducational Degree : BE / BTECHProfessional Qualifications - MCTSYour Role and Responsibilities

As L3, you are responsible to Design & Build imaging (MDT/OSD etc..)environment. You must have Expertise in imaging to develop gold image and deploy as per client requirement. You should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Release and Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.

Responsibilities

If you thrive in a dynamic, collaborative workplace, HCL provides an environment where you will be challenged and inspired every single day. In addition, if you relish the freedom to bring creative, thoughtful solutions to the table, there is no limit to what you can accomplish here.

Providing SME support to the Imaging environment, which interacts with the Windows end user 10 platform, which consists of the following component.Exposure to Imaging tools like MDT, SCCM 2007/12/CB Version 1902, 1906, 1910, 2002 etc…OS imaging (Windows 10), Windows 10 servicing modelWindows Upgrade (Task sequence, feature update, SAAS etc)Modern Device management solution - CMG, CDP, Co-management.Patching configuration and DistributionPackaging and distribution.Deployment of imaging, packaging & deployment in WVD and Physical environment,Windows OS (Win 10/2012, 2016,2019),Scripting languages like VB & Power shellAzure cloud knowledge of these platform deployments.Perform SME roll, installation, implementation, customization, operation, recovery and performance tuning, architect level of support.Owns & maintain compliance level of the environment.Required Technical and Professional Expertise

Minimum 12+ years in SCCM platformStrong Knowledge in imaging tools (OSD/MDT etc…).Prior SME experience in MDT, SCCM, windows, AD Server Support, designing, troubleshooting.Ability to interface with customer technical teams and percolate it down to the technical delivery teams.Validated expertise to Update/upgrade OS by requests and all related works and reporting packages update for the production serversWillingness to Cover on-call / Standby on rotation. Managing ticket queues for Incidents / Service requests & ChangesSkill Requirements

Preferred Technical And Professional ExpertiseYou need to work in collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologiesAmbitious individual who can work under their own direction towards agreed targets/goals and with creative approach to workIntuitive individual with an ability to manage change and proven time managementProven interpersonal skills while contributing to team effort by accomplishing related results as neededUp-to-date technical knowledge by attending educational workshops, reviewing publicationsOther Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills:

Ad Serving, Administrative Skills, Agile Programming Methodologies, Android, Apple, Architectural Services, Artificial Intelligence (AI), Authentication, Biology, Calendar Management, Change Management, Cloud Computing, Computer Security, Consulting, Consumer Packaged Goods, Content Management, Cost Control, Creative Design, Cryptography, Customer Acquisition, Customer Relations, Customer Support/Service, Customer/Client Research, Desktop Virtualization, Digital Certificates, Ecosystems, Enterprise Protection, Enterprise Sales, Establish Priorities, Finance, Financial Services, HCL/Lotus Groupware, Healthcare, ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Information Systems/Technology IS/IT Administration, Information/Data Security (InfoSec), Interpersonal Skills, Knowledge Management, Leading Edge Technology, Loss Prevention, MCSA - Microsoft Certified Systems Administrator, MCTS - Microsoft Certified Technology Specialist, Maintain Compliance, Maintenance Services, Manufacturing, Manufacturing Data Management, Mentoring, Microsoft Office, Microsoft Product Family, Microsoft SQL Server, Microsoft SharePoint, Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Applications, Mobile Devices, On Call, Operating Systems, Organizational Skills, Performance Tuning/Optimization, Pre-Sales, Problem Solving Skills, Product Support, Proxy Server, Public Key Infrastructure (PKI), Publications, Publishing Software, Research Skills, SSL-TLS (Secure Socket Layer - Transport Layer Security), Scripting (Scripting Languages), Security Policy, Server Support, Software Administration, Software Distribution, Software Engineering, Software Patches, Software as a Service (SaaS), System Architecture, System Center Configuration Manager (SCCM), System Center Configuration Manager (SCCM) 2007, Systems Administration/Management, Team Player, Technical Delivery, Technical Sales, Technical Support, Telecommunications, Time Management, VPN (Virtual Private Network), Wi-Fi, Windows PowerShell, Windows Server 2008 R2, iOS

HCL Technologies Ltd

Employee Strength : 223,000 on March 31, 2025

Countries of Operation : 60 Countries

Consolidated Revenues: US $13.8B ,for 12 months ending March 2025

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 for $13.8 Billion. To learn how we can supercharge progress for you, visit hcltech.com.

Company Size:

10,000 employees or more

Industry:

Computer/IT Services

1991

Website:

https://www.hcltech.com/