MS System Center Configuration Manager (SCCM) Engineer/Administrator
HCLTech
Job description: Job Summary As a Senior Engineer in Support & Operations, you will play a vital role in maintaining and enhancing software solutions using SCCM. Your expertise will ensure high-quality, efficient support to clients while actively...
Job description
2. Provide Client Support By Analyzing Data, Resolving Tickets, And Monitoring Client Needs To Ensure Timely Delivery Of Tasks While Adhering To Defined Quality Standards.
3. Create And Enhance Documentation For Cmmi And Client Requirements, Streamlining Processes And Ensuring Compliance With Operational Guidelines.
4. Offer Technical Guidance And Mentorship To Junior Developers In Sccm Practices To Enhance Team Capabilities And Deliverables. Skill Requirements 1. Strong Understanding Of Sccm For Application Deployment And Management.
2. Familiarity With Troubleshooting And Resolving Issues In A Support Environment.
3. Good Knowledge Of Documentation Standards (Cmmi) And Client Requirement Specifications.
4. Experience In Client Support Activities And Ticket Resolution Processes.
Other Requirements 1. Microsoft Certified: Modern Desktop Administrator Associate (Optional But Valuable).
2. Itil Foundation Certification (Optional But Valuable)