IT Systems Engineer

Job description

This is an exciting opportunity for a highly skilled technology professional who enjoys working across networking, systems administration, cloud technologies, cybersecurity, telecommunications, and end-user support. You'll serve as a trusted technical expert responsible for maintaining a secure, reliable, and highly available IT environment that supports critical mining operations.

If you're passionate about technology, enjoy solving complex infrastructure challenges, and thrive in a hands-on environment, we'd love to hear from you.

Position Summary

The IT Systems Engineer is responsible for designing, implementing, administering, maintaining, and supporting the organization's enterprise technology environment, including servers, networking, cloud platforms, telecommunications, cybersecurity, Microsoft 365, hardware, software, and business-critical applications.

This role serves as the primary escalation point for infrastructure-related issues while partnering with internal departments and third-party vendors to ensure the availability, security, and performance of all technology systems.

Key Responsibilities

Infrastructure & Systems Administration

Administer and maintain Windows Server environments and enterprise infrastructure.

Manage Active Directory, Microsoft Entra ID (Azure AD), Group Policy, DNS, DHCP, and file services.

Support virtualization platforms including VMware and Hyper-V.

Configure, monitor, and maintain storage, backup, and disaster recovery solutions.

Ensure system availability, reliability, and performance through proactive monitoring and maintenance.

Plan, implement, and document infrastructure upgrades and technology improvements.

Microsoft 365 & Cloud Computing

Administer Microsoft 365, including:

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive

Microsoft Entra ID

Manage Microsoft 365 licensing, user provisioning, and security policies.

Support cloud-based applications and hybrid cloud infrastructure.

Assist with cloud migrations and modernization initiatives.

Implement Microsoft security best practices, including Multi-Factor Authentication (MFA) and Conditional Access.

Network Administration

Design, maintain, and troubleshoot enterprise LAN, WAN, WLAN, VPN, and TCP/IP networks.

Configure and support routers, switches, wireless infrastructure, firewalls, and VLANs.

Monitor network performance and resolve connectivity issues.

Maintain structured cabling and network documentation.

Coordinate internet service providers and telecommunications vendors.

Ensure network security, redundancy, and business continuity.

Telecommunications & Voice Systems

Support enterprise VoIP, Teams Phone, SIP, and telecommunications systems.

Configure and troubleshoot telephony equipment and voice services.

Coordinate with telecom carriers on voice and data services.

Maintain conference room technology and collaboration tools.

Support mobile devices and unified communications platforms.

End-User Support

Provide Tier II and Tier III technical support.

Diagnose and resolve hardware, software, networking, and application issues.

Configure and deploy desktops, laptops, printers, scanners, mobile devices, and peripherals.

Support ERP systems, business applications, and manufacturing technologies.

Maintain IT asset inventories and technology documentation.

Cybersecurity

Monitor infrastructure security and system health.

Manage endpoint protection and Microsoft Defender solutions.

Support vulnerability remediation and patch management.

Administer user permissions and identity management.

Assist with disaster recovery planning and cybersecurity initiatives.

Maintain compliance with company cybersecurity policies and industry best practices.

Minimum Qualifications

Associate's degree in Information Technology, Computer Science, Information Systems, or a related field required.

Bachelor's degree preferred.

Minimum 5 years of progressive experience supporting enterprise IT infrastructure.

Experience supporting industrial, mining, manufacturing, or heavy industrial environments preferred.

Advanced knowledge of:

Windows Server

Microsoft 365 Administration

Microsoft Entra ID (Azure AD)

Active Directory

DNS

DHCP

Group Policy

TCP/IP Networking

LAN/WAN/WLAN

VPN Technologies

VMware and/or Hyper-V

Microsoft Azure and Cloud Computing

VoIP and Unified Communications

Experience with enterprise backup and disaster recovery solutions.

Strong understanding of networking hardware, switches, routers, firewalls, and structured cabling.

Experience supporting Microsoft Teams, Exchange Online, SharePoint, and OneDrive.

Working knowledge of cybersecurity principles and endpoint protection.

Strong troubleshooting, analytical, and problem-solving abilities.

Excellent written and verbal communication skills.

Ability to prioritize multiple projects in a fast-paced operational environment.

Preferred Qualifications

Microsoft Certified: Azure Administrator Associate

Microsoft 365 Administrator Certification

Microsoft Certified Systems Engineer (MCSE)

Cisco CCNA

CompTIA Network+

CompTIA Security+

VMware Certified Professional (VCP)

Experience supporting ERP platforms within manufacturing or mining operations.

Experience with PowerShell scripting and automation.

Knowledge of industrial networking and operational technology (OT) environments.

Why You'll Love This Opportunity

Benefits Include

Competitive Compensation

Comprehensive Medical, Dental & Vision Insurance

Employer-Paid Life and Disability Insurance

401(k) with Company Match

Paid Vacation & Holidays

New Mexico Sick Leave

Employee Assistance Program (Telus Health)

Free Gym Membership (Carlsbad location)

Professional Development & Certification Support

Stable employment within the essential mining industry

Collaborative, people-first culture

Opportunity to lead technology initiatives that directly support operational success