IT Systems Engineer

Job description

This is an exciting opportunity for a highly skilled technology professional who enjoys working across networking, systems administration, cloud technologies, cybersecurity, telecommunications, and end-user support. You'll serve as a trusted technical expert responsible for maintaining a secure, reliable, and highly available IT environment that supports critical mining operations.

If you're passionate about technology, enjoy solving complex infrastructure challenges, and thrive in a hands-on environment, we'd love to hear from you.

Position SummaryThe IT Systems Engineer is responsible for designing, implementing, administering, maintaining, and supporting the organization's enterprise technology environment, including servers, networking, cloud platforms, telecommunications, cybersecurity, Microsoft 365, hardware, software, and business-critical applications.

This role serves as the primary escalation point for infrastructure-related issues while partnering with internal departments and third-party vendors to ensure the availability, security, and performance of all technology systems.

Key ResponsibilitiesInfrastructure & Systems AdministrationAdminister and maintain Windows Server environments and enterprise infrastructure.Manage Active Directory, Microsoft Entra ID (Azure AD), Group Policy, DNS, DHCP, and file services.Support virtualization platforms including VMware and Hyper-V.Configure, monitor, and maintain storage, backup, and disaster recovery solutions.Ensure system availability, reliability, and performance through proactive monitoring and maintenance.Plan, implement, and document infrastructure upgrades and technology improvements.Microsoft 365 & Cloud ComputingAdminister Microsoft 365, including:Exchange OnlineMicrosoft TeamsSharePoint OnlineOneDriveMicrosoft Entra IDManage Microsoft 365 licensing, user provisioning, and security policies.Support cloud-based applications and hybrid cloud infrastructure.Assist with cloud migrations and modernization initiatives.Implement Microsoft security best practices, including Multi-Factor Authentication (MFA) and Conditional Access. Network AdministrationDesign, maintain, and troubleshoot enterprise LAN, WAN, WLAN, VPN, and TCP/IP networks.Configure and support routers, switches, wireless infrastructure, firewalls, and VLANs.Monitor network performance and resolve connectivity issues.Maintain structured cabling and network documentation.Coordinate internet service providers and telecommunications vendors.Ensure network security, redundancy, and business continuity. Telecommunications & Voice SystemsSupport enterprise VoIP, Teams Phone, SIP, and telecommunications systems.Configure and troubleshoot telephony equipment and voice services.Coordinate with telecom carriers on voice and data services.Maintain conference room technology and collaboration tools.Support mobile devices and unified communications platforms. End-User SupportProvide Tier II and Tier III technical support.Diagnose and resolve hardware, software, networking, and application issues.Configure and deploy desktops, laptops, printers, scanners, mobile devices, and peripherals.Support ERP systems, business applications, and manufacturing technologies.Maintain IT asset inventories and technology documentation.CybersecurityMonitor infrastructure security and system health.Manage endpoint protection and Microsoft Defender solutions.Support vulnerability remediation and patch management.Administer user permissions and identity management.Assist with disaster recovery planning and cybersecurity initiatives.Maintain compliance with company cybersecurity policies and industry best practices. Minimum QualificationsAssociate's degree in Information Technology, Computer Science, Information Systems, or a related field required.Bachelor's degree preferred.Minimum 5 years of progressive experience supporting enterprise IT infrastructure.Experience supporting industrial, mining, manufacturing, or heavy industrial environments preferred.Advanced knowledge of:Windows ServerMicrosoft 365 AdministrationMicrosoft Entra ID (Azure AD)Active DirectoryDNSDHCPGroup PolicyTCP/IP NetworkingLAN/WAN/WLANVPN TechnologiesVMware and/or Hyper-VMicrosoft Azure and Cloud ComputingVoIP and Unified CommunicationsExperience with enterprise backup and disaster recovery solutions.Strong understanding of networking hardware, switches, routers, firewalls, and structured cabling.Experience supporting Microsoft Teams, Exchange Online, SharePoint, and OneDrive.Working knowledge of cybersecurity principles and endpoint protection.Strong troubleshooting, analytical, and problem-solving abilities.Excellent written and verbal communication skills.Ability to prioritize multiple projects in a fast-paced operational environment.Preferred QualificationsMicrosoft Certified: Azure Administrator AssociateMicrosoft 365 Administrator CertificationMicrosoft Certified Systems Engineer (MCSE)Cisco CCNACompTIA Network+CompTIA Security+VMware Certified Professional (VCP)Experience supporting ERP platforms within manufacturing or mining operations.Experience with PowerShell scripting and automation.Knowledge of industrial networking and operational technology (OT) environments.Why You'll Love This OpportunityBenefits IncludeCompetitive CompensationComprehensive Medical, Dental & Vision InsuranceEmployer-Paid Life and Disability Insurance401(k) with Company MatchPaid Vacation & HolidaysNew Mexico Sick LeaveEmployee Assistance Program (Telus Health)Free Gym Membership (Carlsbad location)Professional Development & Certification SupportStable employment within the essential mining industryCollaborative, people-first cultureOpportunity to lead technology initiatives that directly support operational success

Skills:

Analysis Skills, Authentication, Best Practices, Business Solutions, CCNA - Cisco Certified Network Associate, Cloud Applications, Cloud Computing, Communication Skills, CompTIA Network+, CompTIA Security+, Computer Science, Continuous Improvement, Corporate Policies, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Dental Insurance, Disaster Recovery, Documentation, ERP (Enterprise Resource Planning), Employee Assistance Plan, Endpoint Security, Equipment Maintenance/Repair, Establish Priorities, Firewalls, Hardware Virtualization, Help Desk, High Availability, Hybrid Cloud, Identify Issues, Identity Data Management, Information Technology & Information Systems, Internet Security, Internet Service Providers, License Management, Local Area Network (LAN), MCSE - Microsoft Certified Systems Engineer, Maintain Compliance, Manufacturing, Manufacturing Operations, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Mine Operations, Mining Industry, Mobile Devices, Multitasking, Network Administration/Management, Network Performance/Analysis, Network Router Configuration, Network Routers, Network Security, Network Support, Network Switching, Network System Hardware, Network Systems, Operational Support, Organizational Development/Management, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, SIP (Session Initiation Protocol), Scripting (Scripting Languages), Security Monitoring, Software Patches, Systems Administration/Management, Systems Engineering, Systems Reliability, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Leadership, Technical Support, Telecommunications, Telephony, Unified Communications, VLAN (Virtual Local Area Network), VMWare, VMWare Certified Professional (VCP), VPN (Virtual Private Network), Vision Plan, VoIP (Voice over IP), Wide Area Network (WAN), Windows PowerShell, Wireless Communications, Wireless LAN, Writing Skills

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