Support Engineer End User Computing

Job description

Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 3,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Hollstadt Consulting and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel at any time.

Job Description

Role: End User Compute Engineer

Location: Hybrid, Lakeville, MN (3 days onsite)

Compensation: $35/hour W2

Position Summary

We are seeking an End User Compute Engineer to provide hands-on technical support and endpoint management for a growing enterprise environment. This role is ideal for someone who enjoys solving complex technical issues, delivering exceptional customer experiences, and serving as a trusted technology partner across the organization.

You will support a broad range of end-user technologies, including desktops, laptops, mobile devices, collaboration platforms, and conference room technologies. In addition to day-to-day support, you'll play an important role in improving endpoint management, patching strategies, conference room reliability, and overall user productivity.

This opportunity offers a mix of technical troubleshooting, executive support, endpoint administration, cross-functional collaboration, and process improvement, making it an excellent fit for someone who enjoys both operational support and continuous improvement initiatives.

Key Responsibilities

End User Support & Issue Resolution

Resolve technical issues from a prioritized support queue, ensuring timely and professional service.

Troubleshoot complex hardware, software, networking, and end-user computing issues across Windows, macOS, mobile devices, printers, phones, and peripherals.

Provide support for both onsite and remote employees while maintaining a consistent user experience across locations.

Deliver high-touch support to senior leaders and key stakeholders when required.

Communicate clearly with users, provide status updates, and ensure issues are fully resolved.

Collaboration & Meeting Technology Support

Support, maintain, and troubleshoot conference room technologies, including Microsoft Teams Rooms, video conferencing systems, digital displays, projectors, and related AV equipment.

Ensure meeting rooms are operational, reliable, and ready for business-critical meetings.

Assist with deployment and optimization of collaboration technologies across multiple sites.

Endpoint Administration & Device Management

Configure, deploy, secure, and support endpoint devices in accordance with enterprise standards.

Utilize endpoint management platforms such as Intune, ManageEngine, or similar tools to manage devices and software.

Support endpoint security initiatives, including BitLocker, multi-factor authentication, single sign-on technologies, and compliance requirements.

Develop and enhance endpoint patching and software deployment processes to improve reliability and reduce risk.

IT Operations & Cross-Functional Partnership

Collaborate with infrastructure, security, application, and productivity teams to resolve complex technical issues.

Support enterprise technology initiatives, including software rollouts, system upgrades, and infrastructure changes.

Manage and prioritize requests through the IT service management platform.

Create and maintain technical documentation, knowledge base articles, and standard operating procedures.

Continuous Improvement

Identify recurring issues, analyze trends, and recommend long-term solutions.

Conduct proactive system checks and preventative maintenance activities.

Help improve support processes, workflows, and user experiences across the organization.

Provide training, guidance, and knowledge sharing to end users and junior support staff.

Required Qualifications

3+ years of experience in IT support, desktop engineering, endpoint management, or a similar end-user computing role.

Strong troubleshooting skills across Windows environments, Microsoft 365 applications, mobile devices, hardware, peripherals, and collaboration technologies.

Experience supporting enterprise endpoint technologies, including device configuration, deployment, patching, and lifecycle management.

Experience administering and supporting:

Windows Enterprise environments

Active Directory

Microsoft 365 (Teams, Outlook, OneDrive, Office applications)

Group Policy

BitLocker

Single Sign-On (SSO)

Multi-Factor Authentication (MFA)

Experience with IT ticketing and service management platforms such as ServiceNow or similar tools.

Strong customer service, communication, and interpersonal skills.

Ability to troubleshoot and resolve complex technical issues independently.

Bachelor's degree in Information Technology, Computer Science, related field, or equivalent practical experience.

Ability to lift up to 45 pounds when supporting endpoint and conference room equipment.

Preferred Qualifications

Experience supporting Microsoft Teams Rooms, conference room technologies, and audio-visual systems.

Experience providing executive or white-glove support to senior leadership.

Familiarity with endpoint management tools such as Intune, ManageEngine, or Lansweeper.

Basic PowerShell scripting experience for automation and administration tasks.

ITIL certification or practical knowledge of ITIL service management principles.

Experience supporting hybrid work environments and remote employees.

Familiarity with compliance, security audits, or regulated environments.

Experience independently leading small endpoint management or user technology improvement projects.

Technical Environment

Candidates can expect to work with technologies including:

Windows Enterprise

Microsoft 365 (Teams, Outlook, OneDrive, Office Suite)

Microsoft Teams Rooms (MTR)

Active Directory

Intune

ManageEngine

Lansweeper

ServiceNow or similar ITSM platforms

BitLocker

MFA and Single Sign-On technologies

Group Policy

Mobile device management tools

Printers, VoIP phones, and enterprise peripherals

PowerShell

Video conferencing and audio-visual systems

What Success Looks Like

Successful individuals in this role are highly customer-focused and take ownership of issues from initial contact through resolution. They combine strong technical troubleshooting skills with professionalism, empathy, and the ability to communicate effectively with both technical and non-technical users.

You will thrive if you:

Enjoy solving complex technology problems in fast-paced environments.

Build trust through clear communication and follow-through.

Can balance urgent support needs with long-term process improvements.

Work effectively across multiple IT teams and business groups.

Take a proactive approach to identifying risks and preventing issues before they impact users.

Are comfortable supporting everyone from frontline employees to executive leadership.

Continuously seek opportunities to improve technology, processes, and the overall user experience.

Why Join This Opportunity

Play a visible role supporting critical business users and technology solutions.

Work with a broad range of modern endpoint, collaboration, and workplace technologies.

Gain exposure to enterprise-scale IT operations and cross-functional initiatives.

Help shape endpoint management, patching, and support processes that directly impact employee productivity.

Enjoy a varied role that combines hands-on technical support, project work, collaboration technologies, and continuous improvement efforts.

Join a team that values service excellence, operational reliability, and technology innovation.

Travel: Less than 5%

Additional Expectations: Occasional after-hours support and on-call responsibilities as needed.

Benefits + Perks

Comprehensive Benefit Plan

Hollstadt offers medical, dental, vision, life insurance, short-term disability, long-term disability, paid sick leave, and retirement benefits to eligible employees. With three different medical plans to choose from, you can enroll in the coverage you need from individual to family, or anywhere in between!

Remarketing Process

Hollstadt is based on retention and relationships. We get to know your strengths and career wishes throughout your assignment and then start remarket discussions 6-8 weeks prior to your end date. By being proactive, we are able to keep your down time between assignments as short as possible, unless you choose otherwise.

Professional Development

Hollstadt offers on-demand training through our consultant portal. Trainings give our consultants the continuing education they need to excel on their projects. Many of our courses apply towards continuing education credits and we have an entire training hub dedicated to upskilling in Artificial Intelligence (AI).

401k + Matching

One popular benefit is our 401(k) match on the first 4% of your contributions. Hollstadt wants to help you reach your long-term financial goals and understands that planning for your future is critical. Consultants also have access to support from a Financial Advisor.

Bonus Opportunities

We appreciate and reward loyalty. Join Hollstadt, stay for 5 years, and we’ll give you a $5,000 Longevity Award bonus! Additionally, we know great talent knows other great talent. If you are on contract with Hollstadt and refer one of your connections who gets placed, we’ll pay you $1,000!

Ongoing Support & Networking

We have made a significant investment in building a support program for our consultant team - so you never have to feel like you are going it alone. We also have a Consultant Coach program which acts like a 'work buddy' to provide a safe ear for questions or concerns at your client site.