Endpoint Engineer - macOS

Job description

You will support a team of technicians, act as an escalation point for macOS engineering, security, and deployment issues, and design solutions that improve endpoint uptime, reliability, and productivity. This is a high-impact opportunity for someone who enjoys combining hands-on troubleshooting with long-term systems thinking in order to deliver visible improvements at scale.

Responsibilities

Create and maintain a best-in-class end user computing experienceTroubleshoot day-to-day issues with a hands-on approach. You'll be the escalation point for macOS engineering, security, and deployment-related issues across HRTInvestigate recurring problems, provide long-term solutions to prevent them from happening again, and maintain clear documentation for future referenceResearch, test, and implement best practices for our technical stack and processesEducate technical and non-technical end users on best practices and help improve adoption of effective workflows and toolsQualifications

Deep knowledge and experience with macOSExperience provisioning, deploying, and maintaining macOS endpoints using Apple Business (AB) and Mobile Device Management (MDM) such as Jamf Pro, Workspace One, or Microsoft IntuneExperience with macOS packaging and deployment tools such as AutoPkg and MunkiProficiency with Bash or PythonFamiliarity with enterprise networking, including 802.1X, Wi-Fi, and IPv4Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systemsA collaborative, can-do mindset and willingness to support others across the teamAbility to effectively communicate in technical and non-technical language, and translate information into comprehendible documentation and requirements company-wideAbility to empathize with the end-user and swiftly craft solutions under pressureNice to have: experience with osquery, Salt, or iOS managementThe estimated base salary range for this position is 150,000 to 225,000 USD per year (or local equivalent). The base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. This role will also be eligible for discretionary performance-based bonuses and a competitive benefits package.