Desktop Support Engineer (Endpoint Management & Field Services)

Job description

Requirements:Possess a bachelors degree or equivalent experience in information technology computer science or a related discipline with a strong focus on infrastructure and systems supportDemonstrate eight to ten years of hands on experience in desktop support or systems engineering within enterprise environments including exposure to complex incident handling and escalation processesExhibit advanced proficiency in workstation operating systems endpoint configuration user profile management and desktop application support with emphasis on reliability and usabilityShow applied experience with enterprise endpoint management platforms for software distribution patch management inventory and policy enforcement across large user basesDisplay practical knowledge of security fundamentals including endpoint protection tools encryption policies and compliance practices related to workstation environmentsBring familiarity with scripting or automation approaches for desktop tasks such as log collection configuration changes or basic remediation workflows to enhance operational efficiencyCommunicate clearly with technical and nontechnical stakeholders by explaining incident status remediation steps and preventive recommendations in an accessible and respectful mannerAdapt effectively to a work from office environment by providing in person support managing walk up requests and coordinating closely with on site teams for timely issue resolutionYears of Experience: 3.00 Years of Experience

Why Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunities

Benefits:

401K, Employee Referral Program, Life Insurance

Skills:

Applications Security, Asset Management, Automation, Business Operations, Communication Skills, Computer Science, Computer Security, Computer Skills, Computer Workstations, Configuration Management, Continuous Improvement, Cryptography, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Endpoint Security, Enterprise Endpoint, Environmental Health, Environmental Monitoring, Health Plan, High Availability, Identify Issues, Incident Response, Information Technology & Information Systems, Information Technology Consulting, Inventory Management, Inventory Reports, Maintain Compliance, On Site Support, Operating Systems, Problem Solving Skills, Process Development, Record Keeping, Reporting Dashboards, Root Cause Analysis, Scripting (Scripting Languages), Software Administration, Software Configuration Management, Software Distribution, Software Licenses, Software Patches, Sustainability, Systems Administration/Management, Systems Engineering, Technical Leadership, Technical Support, Testing, Time Management, Trend Analysis, Usability Engineering, Workstation Hardware

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Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.

Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).

Founded in 2000

2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

Company Size:

2,000 to 2,499 employees

Industry:

Management Consulting Services

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2000

Website:

https://www.iconma.com/