SCCM Engineer

Job description

154944BR

Technical Skills 1

Technology|EUC-Patching_and_Distribution|SCCM

Technical Skills 2

Technology|Infrastructure-Transformation|Accelerate Vista/XP Deployment, Microsoft Deployment Toolkit

• In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:
• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams

Required Skill and Experience

• Hands-on experience with OS imaging and Microsoft SCCM (Configuration Manager).
• Create, maintain, and manage Windows OS images using MDT and SCCM.
• Develop, customize, test, and troubleshoot SCCM Task Sequences for OS deployment.
• Troubleshoot issues related to OS imaging, Operating System Deployment (OSD), PXE boot, drivers, and Task Sequence failures.
• Manage Windows endpoint devices within the SCCM environment, including collections, deployments, applications, packages, and configurations.
• Perform software distribution, application deployment, and Windows patching through SCCM.
• Monitor SCCM infrastructure, client health, deployment status, and overall system performance.
• Generate and analyze reports related to deployment success, SCCM client health, software distribution, and system health.
• Analyze operational data and recommend improvements to the SCCM and Windows endpoint infrastructure.
• Establish and maintain detailed documentation of SCCM configurations, OS images, Task Sequences, deployment processes, and troubleshooting procedures.
• Provide advanced technical support for Windows end-user computing and desktop engineering solutions.

Preferred Skill and Experience

• Experience with SCCM application packaging, software distribution, and patching.
• Experience supporting Windows 10/11 imaging and deployment in a large enterprise environment.
• Working knowledge of PowerShell scripting, including the ability to understand, execute, and troubleshoot existing scripts used for SCCM administration and OS deployment.

Additional Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

• Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life InsuranceLong-term/Short-term DisabilityHealth and Dependent Care Reimbursement AccountsInsurance (Accident, Critical Illness , Hospital Indemnity, Legal)401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off