Senior Digital Workplace Engineer

Job description

Read the role as two layers. The foundation is senior digital workplace engineering: identity (Entra ID, conditional access, SSO/SAML/OIDC, hybrid identity, PIM, B2B), endpoint management (Intune and Jamf), M365 service engineering (Exchange Online, Teams, SharePoint, OneDrive), and the ITIL/ITSM discipline that keeps those services reliable. The differentiating scope is AI: the engineer is accountable for ensuring AI tools are well-chosen, well-integrated, well-governed, and well-adopted. A credible candidate is strong on the foundation and demonstrably advanced on the AI scope.

This role is the operational expression of an AI-first IT culture built on a reliable digital workplace. It partners with the cybersecurity governance function on AI risk and policy, with the workforce AI adoption and enablement program on AI literacy and adoption, and with end users across the business on AI experience and capability.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ~~~ learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ~~~/.

Skills and Requirements

7+ years of engineering experience in digital workplace, productivity platforms, or related domains, including deep hands-on experience across Microsoft 365, identity, and endpoints.

Deep Microsoft 365 platform engineering: Exchange Online (mail flow, permissions, distribution lists, shared mailboxes); Teams, SharePoint, and OneDrive service engineering and troubleshooting; Power Platform.

Microsoft Entra ID (Azure AD) engineering: conditional access, group management and identity governance, SSO / SAML / OIDC integrations, hybrid identity and Entra Connect, identity lifecycle automation (Joiner / Mover / Leaver), PIM, and B2B / guest access governance.

Endpoint management across Windows (Intune) and macOS (Jamf or equivalent MDM): policy, compliance, provisioning, and performance.

Proven ability to troubleshoot across the full stack - identity, devices, and applications.

2+ years of hands-on experience deploying, integrating, or building on top of enterprise AI capabilities (Microsoft 365 Copilot, conversational AI assistants, AI APIs, or equivalent).

Automation against enterprise APIs (Microsoft Graph, Power Automate, integration platforms) and scripting experience (PowerShell, Python, or similar).

Hands-on ITIL practice across incident, problem, change, and continual service improvement (ITIL certified or equivalent).