Digital Workplace Solutions Engineer

Job description

Essential Functions

Designs, develops, deploys, and supports AI-powered agents, agentic workflows, applications, automations, integrations, and digital workplace solutions using Microsoft Copilot for Microsoft 365, Copilot Studio, Power Platform, Teams, SharePoint, ServiceNow, and related technologiesPartners with business stakeholders to gather requirements, facilitate workshops, evaluate solution alternatives, and deliver technology-enabled business improvements that drive productivity, employee experience, and business outcomesProvides subject matter expertise and technical guidance on AI adoption, agent development, governance, security, citizen development, and responsible use of Microsoft AI and digital workplace technologiesEstablishes and promotes best practices for solution design, architecture, integrations, security, and platform administration; reviews citizen-developed solutions for compliance with organizational standards and governance requirementsDevelops and maintains technical documentation, training materials, communications, and enablement resources; supports implementation, adoption, change management, and ongoing user successEvaluates emerging technologies, AI capabilities, low-code/no-code platforms, and automation solutions through research, prototyping, and proof-of-concept activities; recommends and implements innovative solutions that support organizational objectivesCollaborates across IT, business units, and external partners to drive digital enablement, innovation, operational excellence, and continuous improvementPerforms other duties as assigned

Knowledge, Skills, And Abilities

Demonstrates advanced knowledge of Microsoft 365, Copilot for Microsoft 365, Copilot Studio, Power Platform, Teams, SharePoint, ServiceNow, and related Microsoft AI and digital workplace technologies, including agent development, intelligent automation, integrations, platform administration, and enterprise governance.Demonstrate advanced knowledge of Microsoft AI technologies, including Copilot for Microsoft 365, Copilot Studio, Power Platform, Microsoft Graph, Dataverse, enterprise search, agent orchestration, prompt engineering, intelligent automation, and responsible AI practices.Demonstrates knowledge of application design, architecture, and solution lifecycle practices, applying technical expertise to design, configure, and support scalable business solutions.Ability to communicate complex information in a clear, understandable, and influential manner to stakeholders Ability to lead and work collaboratively with diverse teams to achieve common goals, while mentoring team members Demonstrates advanced planning, organizational, and time management skills, leading multiple projects, guiding team members, and driving strategic initiatives to achieve organizational goals Advanced ability to conduct research, gather information, and stay current with industry trends and best practices in order to influence change within relevant specialty area Exemplifies a strong ability to seek out and learn from feedback, coaching, and new experiences. Proactively adapts to new challenges and leverages learnings to drive innovation and mentor others Demonstrated ability to facilitate collaboration across various departments to harness collective creativity and drive innovative solutions. Utilize strong communication skills to effectively convey ideas and lead discussions. Demonstrated impact in cross-functional projects, ensuring alignment and synergy among diverse teams Ability to work and maintain confidentiality of highly sensitive/private information

Education, Licenses, and Certifications

Required

High School Diploma or GED

Preferred

Bachelor's degree in information technology, computer science, or a relevant specialty areaMicrosoft AI or Copilot related certificationsMicrosoft Applied Skills: Build an agent in Microsoft Copilot StudioMicrosoft Certified: Power Platform Solution Architect ExpertMicrosoft Applied Skills: Extend Microsoft Copilot

Experience

Required

Four or more years of professional work experienceTwo or more years of experience designing, developing, deploying and supporting Microsoft AI solutions, Copilot studio agents, AI assistants, conversational experiences and intelligent workflow solutions within governed enterprise environment.Experience supporting AI adoption, user enablement, training, and change management for Microsoft Copilot and related AI capabilities.

Preferred

Five or more years of experience customizing or configuring M365/O365, Power Platform, Teams, SharePoint, and/or Copilot StudioFive or more years of experience administering, configuring, and developing on the Microsoft platform, specifically with PowerApps and Power Automate

Additional Requirements

Work Context

Must be able to work prolonged periods sitting at a desk and working on a computerMust be able to work under minimal supervisionMust be able to sit, stand, walk, stoop, kneel, crouch, climb, and crawlMust be able to lift 25 poundsMust have a US state or territory issued Real ID compliant driver’s license or identification card

Behaviors And Assessments/Additional Requirements

All INPO employees are expected to abide by behavioral expectations as outlined in INPO’s Core Values, Team Effectiveness Attributes, and Leadership Effectiveness AttributesEmployment is dependent upon successfully completing a pre-employment background check and drug and alcohol testThis position may require obtaining unescorted access statusThis position requires direct or indirect access to certain export-controlled technology, for which INPO may be required to obtain an export license in accordance with applicable U.S. export control laws and regulations. If an export license is required, any offer of employment at INPO for this position is contingent upon receipt of the export license or authorization