Desktop Engineer-W2 Only-Albany,NY-Hybrid

Job description

• 84 months of engineer experience; research, analysis, planning and implementation
• Certifications relevant to MS Windows
• 84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.)
• 84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities
• (effectively prioritize impact vs. urgency. Ex. Technician is working on a non- urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.)
• 84 months experience in Windows 11 including 64 bit operating systems
• 84 months experience with Client workstations hardware and operating systems
• 84 months experience with Window image deployment and package creation/management
• 84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening
• 84 months of scripting language experience - Power Shell & VB Script preferred
• 84 months experience with cyber security best practices and compliance. (ex: not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email).
• 84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing
• 84 months active directory management experience
• 84 months experience analyzing and problem-solving hardware/software issues