Desktop Support Specialist | Microsoft 365 & Active Directory
JMD Technologies Inc.
Title: Desktop Support Specialist | Microsoft 365 & Active Directory Location: Boulder, Colorado (100% Onsite – 5 Days/Week) Employment Type: Contract Status: Accepting Candidates About the role Join a collaborative IT team providing onsite technical...
Job description
Key Responsibilities
Provide onsite desktop and end-user support for hardware, software, and Windows operating systems.Support and administer Microsoft 365, including Exchange Online, mailboxes, calendars, and shared mailboxes.Configure and maintain Active Directory, Azure Active Directory, and user accounts.Troubleshoot and support Apple iOS devices and enterprise Mobile Device Management (MDM) solutions.Perform desktop imaging, software deployment, hardware installation, upgrades, and equipment replacement.Manage incidents and service requests using an ITSM platform while documenting resolutions and maintaining knowledge articles.Qualifications
3+ years of Desktop Support, IT Support, or End-User Support experience.Hands-on experience with Microsoft 365, Office 365, Exchange Online, Active Directory, and Azure Active Directory.Experience supporting Windows desktops/laptops, mobile devices, network printers, and VoIP equipment.Background supporting users in a biopharmaceutical, pharmaceutical, or other regulated environment preferred.Strong troubleshooting, communication, and customer service skills.Experience with desktop imaging, software deployment, and ITSM/ticketing systems.Compensation:
Estimated hourly range: $33/hr (W-2).Final rate within this range will be based on skills, experience, and interview results.