IT Administrator
Jobtailor
Provide internal IT support and help desk services Act as the primary contact for employee requests involving hardware, software, account access, Microsoft 365, Teams, Outlook and connectivity Escalate complex matters to external IT partners Administer...
Job description
Create accounts, prepare devices and ensure first-day readiness for new hires
Disable accounts, remove access and recover equipment during offboarding
Perform routine maintenance, endpoint configuration, asset tracking and secure IT practices
Coordinate with managed service providers and telecom vendors
Create internal IT documentation, user guides and checklists
Standardize onboarding, offboarding and help desk processes
Meet ticket response and resolution targets
Complete provisioning and offboarding on schedule, removing access on the employee's departure day
Maintain accurate license assignments and reduce recurring issues through documentation
Requirements
Two or more years in IT support, help desk or Microsoft 365 administration
Microsoft certification required or expected within a defined period after hire
Intune, Defender, Purview, PowerShell or Microsoft Graph a plus
Ability to support a Microsoft-based environment
Ability to administer Microsoft 365, including user profiles, mailboxes, distribution groups, Teams access, SharePoint permissions, Entra ID and license assignment
Ability to manage new hire setup and offboarding
Ability to coordinate with managed service providers and telecom vendors
This is a full-time, non-exempt position
Core Competencies
Demonstrates expertise in Microsoft 365 administration, including user profiles, mailboxes, and Teams access, while providing effective IT support and help desk services. Proficient in coordinating onboarding and offboarding processes, ensuring first-day readiness, and maintaining secure IT practices.
Highest-signal resume keywords
Microsoft 365 Administration
IT Support
Help Desk Services
Microsoft Certification
Endpoint Configuration
ATS Optimization Keywords
Hard Skills
Microsoft 365
User Profiles
Mailboxes
Distribution Groups
Teams Access
SharePoint Permissions
Entra ID
License Assignment
PowerShell
Asset Tracking
Soft Skills
Communication
Problem-Solving
Collaboration
Certifications & Qualifications
Microsoft Certification
Industry Keywords
Help Desk
IT Support
Onboarding
Offboarding
Managed Service Providers
Tools & Technologies
Intune
Defender
Purview
Microsoft Graph