Remote System Administrator – Virtual Desktop

Job description

making a positive impact on our communities.By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.Kentro is hiring for Remote System Administrator – Virtual Desktop to support the VA ESOM contract.Location: REMOTE - This position can be performed remotely within the United States and will support Eastern Time working hours.Compensation Range: The pay range for this position is $70,782.40 - $80,225.60 annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.ResponsibilitiesProvide advanced operational support for enterprise Virtual Desktop Services.Monitor system health, availability, performance, and capacity.Investigate and resolve complex incidents, service requests, and infrastructure issues.Administer and support Citrix and Microsoft virtual desktop environments.Support virtual desktop provisioning, application delivery, user access, and endpoint integration.Perform system maintenance, patching, upgrades, and configuration changes.Participate in change management, problem management, and root cause analysis activities.Maintain operational documentation, knowledge articles, and standard operating procedures.Collaborate with engineering teams to implement service improvements and automation.Support security compliance, vulnerability remediation, and configuration management.Participate in scheduled after-hours maintenance and operational support when required.Coordinate with other Endpoint Engineering workstreams to ensure seamless service delivery.QualificationsBachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).Five or more years supporting enterprise Windows infrastructure or virtual desktop environments.Experience administering enterprise virtual desktop technologies.Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP.Experience troubleshooting enterprise infrastructure and end-user computing environments.Experience with PowerShell or other automation tools.Strong analytical, organizational, and communication skills.Ability to obtain and maintain any required federal security clearance.Preferred Qualifications:Experience supporting Citrix Virtual Apps and Desktops (XenApp/XenDesktop).Experience supporting Azure Virtual Desktop (AVD) and/or Windows 365 Cloud PC.Familiarity with Microsoft Intune, Microsoft Entra ID, FSLogix, VMware, or Hyper-V.Experience with ServiceNow and ITIL-based service management.Experience supporting large enterprise or federal government environments.Relevant Microsoft, Citrix, VMware, or Azure certifications.Clearance Requirement:US Citizen or Lawful Permanent Resident (Green Card)Willing and able to obtain and maintain Public Trust ClearanceMust meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documentsIf you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.BenefitsThe CompanyWe believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close commun