IT Endpoint Support Specialist

Job description

Key Responsibilities

Endpoint Management & Support: Provide day-to-day support for laptops (Windows/Dell), iPhones, iPads, and printers. Troubleshoot and resolve hardware/software issues.Ticket Management: Manage assigned service tickets in accordance with SLA standards; proactively address unclaimed tickets. Experience with SysAid or similar ticketing systems preferred.Endpoint Provisioning: Set up and configure Windows laptops using Autopilot and perform mobile device provisioning via Microsoft Intune (MDM).Customer Experience: Lead with a customer-first mindset by delivering clear, professional communication and support to both technical and non-technical users.Executive Support: Provide tailored IT support for senior leadership as needed.Remote & Onsite Support: Assist users both in-person and remotely using Microsoft Teams and Remote Help tools.Productivity Tools: Support Microsoft Office Suite applications and related productivity software.

Required Qualifications

5+ years of hands-on experience in endpoint support, provisioning, and ticket management.Strong knowledge of Windows 11, Apple OS, Dell laptops, and mobile devices (iPhone/iPad).Experience with Microsoft Intune (MDM), Autopilot, and Microsoft Office Suite.Familiarity with ITSM/ITIL frameworks and SysAid or similar IT service management platforms preferred.Excellent problem-solving, communication, and customer service skills.Ability to work independently and collaboratively to support both onsite and remote users.

Benefits:

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

Minimum Essential Coverage (MEC) PlanBasic and enhanced hospital indemnity plansDental and vision coverageAccident and critical illness plansTerm life insuranceShort-term disability planDirect deposit/pay card optionsCredit union membershipEmployee discount clubsReferral bonusesTraining and coachingSpecialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.