[Remote] Digital Employee Experience (DEX) Engineer

Job description

Responsibilities

Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls to support enterprise Digital Employee Experience capabilitiesEnsure the stability, scalability, performance, security, and integrity of the Nexthink environment by applying platform governance, access controls, compliance requirements, and operational standardsSupport the ongoing evolution and adoption of Nexthink capabilities through platform upgrades, feature adoption, continuous improvement, technical documentation, training materials, operational playbooks, and collaboration with cross-functional teamsDevelop, test, and maintain Nexthink Remote Actions and automated remediation workflows, including proactive, reactive, and self-healing solutions that address endpoint health, application performance, configuration, compliance, connectivity, and Microsoft 365 experience issuesIdentify and implement opportunities to reduce manual support effort and improve operational efficiency by developing reusable automation frameworks, engineering standards, and scalable remediation capabilitiesSupport the design and implementation of integrations between Nexthink and enterprise platforms, leveraging APIs, web services, and automation platforms to orchestrate workflows and automate data exchangeCollaborate with stakeholders to operationalize DEX insights and remediation workflows, ensuring integrations align with enterprise architecture, security standards, and governance requirementsDevelop Nexthink dashboards, investigations, and reporting solutions using NQL and platform analytics to monitor digital experience, identify trends and root causes, uncover automation opportunities, and translate telemetry and employee experience data into actionable insights for operational and executive stakeholdersDesign and manage Nexthink Campaigns and employee engagement initiatives to gather feedback, measure sentiment, support organizational change and digital adoption, and partner with support and engineering teams to continuously improve employee technology experiencesStay current on Nexthink capabilities, automation technologies, and industry best practices

Skills

Must be able to obtain and maintain a Public Trust with ability to obtain Secret or higher, as neededUS CITIZENSHIP REQUIREDBachelor's degree in Information Technology, Computer Science, Engineering, coupled with 4-8 years of relevant experience; equivalent relevant experience may be considered in lieu of a degree3+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform3+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environmentsProven analytical, troubleshooting, and root-cause analysis skillsExperience analyzing large datasets and converting insights into actionable improvementsExperience working in complex enterprise environments with cross-functional engineering and operations teamsNexthink Remote Actions, Investigations and Dashboards, Campaigns and AlertsApplication Experience and Software MeteringNexthink Query Language (NQL)PowerShell (required)Designing and developing automated remediation and self-healing solutionsBuilding integrations using APIs, web services, and automation platformsIntegrating Nexthink with ServiceNow, Moveworks or other similar productsEndpoint management, security, and compliance (Intune, SCCM, Jamf, etc.)Microsoft 365Active Directory / Entra IDBash/Shell scripting (preferred)Nexthink certification(s)Experience with Nexthink AI Drive and AdoptExperience with ServiceNow ITSM, ITOM, and asset managementFamiliarity with Splunk or other observability platformsKnowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs)Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints

Benefits

Fully remote position open to candidates located anywhere in the United States

Company Overview

Leidos is an industry and technology leader serving government & commercial customers with smarter, more efficient digital and mission innovations. It was founded in 1969, and is headquartered in Reston, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.leidos.com.