Endpoint Engineer

Job description

• Roles And ResponsibilitiesPrincipally owns several technology services within LCPS including software distribution, OS and Application patching, antivirus, application deployments, device imaging, application testing, desktop virtualization, cloud service management, and device configuration
• Participates in a dynamic team with shared responsibilities to maintain critical IT services
• Escalates information to Endpoint SpecialistsDocuments processes and procedures as related to the mission of Endpoint ManagementDevelops strategies and collaborates with technical and non-technical staff on core infrastructure projects
• Designs and deploys new systems and enhancements to existing systems
• Measures effectiveness of existing core infrastructure systems and strategically designs and implements improvements
• Builds processes to ensure efficient support of all core infrastructure systems
• Monitors and tests system performance to include delivering of statistics and reports
• Provides guidance to other technical staff
• Solves complex engineering issues while working collaboratively with other departments in a team first approach
• Resolves issues by applying outstanding communication, analytical, technical, critical thinking, and creative problem-solving skills to ensure all systems operate effectively and efficiently to maximize education opportunities for students
• Provides excellent customer service to both external and internal customersQualificationsEducationBachelor’s Degree in information technology, computer science, or a related field

ExperienceThree (3) years of full-time work experience in information technology

• Experience in at least two endpoint management or infrastructure services, including (but not limited to): Microsoft Intune, Microsoft Entra ID, Microsoft Autopilot, Microsoft SCCM, Google Workspace, Amazon Web Services, Ivanti Endpoint Manager, JAMF, VM
• Ware Workstation, Dizzion FRAME, Active Directory, BeyondTrust, Radix MDM

Strong knowledge and experience in at least one major operating system, including Windows, macOS, iPadOS, or ChromeOS

• Scripting experience using PowerShell, VB
• Script, or Command Shell

Prior experience supporting a K-12 environment is highly desirable, with an understanding of the unique IT support needs and challenges in this environment

Experience in operating system configuration and deployment

Experience supporting large enterprise environments and large fleets of endpoints

• Knowledge, Skills And AbilitiesStrong knowledge in operating system configuration and deployment
• Strong knowledge in supporting large enterprise environments and large fleets of endpoints
• Exceptional problem-solving and critical-thinking skills, with the ability to identify, analyze, and resolve technical issuesA commitment to staying current with emerging technologies and best practices in information technology
• Physical RequirementsWhile performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reports to

Supervisor, Endpoint Management

FLSA StatusExempt

Months/Days/Hours12 monsth, 254 days. 8 hours

Salary LevelUniversal/Scale B.2 - Level 14

Salary Scalehttps://www.lcps.org/compensation

Salary Range$91,002 - $156,961

Remote Work EligiblePartial

Union DesignationNon-Union

Remote Work DisclosureThe following guidelines apply to jobs and positions where employees have been identified as having the potential to work remotely. Remote work is defined as completing one's duties and responsibilities at a site other than one's assigned duty location. In order to be eligible for remote work privileges, an employee must have demonstrated consistent, positive performance and have the support and approval of their direct supervisor. In addition, these employees must have reliable high-speed internet and a designated workspace that allows them privacy while completing sensitive and confidential work. Employees who are non-exempt and are working remotely will work their regular scheduled hours and gain prior approval from their supervisor if they work more than 8 hours a day or more than 40 hours in a workweek. Remote work privileges can be amended, changed, or revoked based upon the performance of the employee, as well as the needs of Loudoun County Public Schools.