Desktop Engineer - SCCM & Endpoint Systems

Job description

ATM Imaging & Platform Support

Partner with the ATM Engineering team to build, maintain, and support ATM imaging solutions.Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM environment.Participate in testing, validation, and rollout activities for ATM hardware and software changes.

Troubleshooting & Problem Resolution

Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.Perform root cause analysis and drive resolution of recurring technical problems.Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM-related issues.

Automation & Process Improvement

Utilize PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.

Collaboration & Documentation

Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM Engineering, and Service Desk teams.Create and maintain technical documentation, standards, knowledge articles, and operational procedures.Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.

Education and Experience Required:

Combined minimum of 6 years' higher education and/or work experience in systems design, management and/or architectureStrong hands-on experience with Microsoft Configuration Manager (SCCM/MECM), including:

Operating System Deployment (OSD)Software Packaging and DeploymentPatch ManagementTask SequencesDevice Compliance and Reporting

Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.Advanced troubleshooting and problem-solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.Experience creating and supporting enterprise device images.Experience with PowerShell scripting and automation.Strong communication and collaboration skills with the ability to work across multiple technology teams.Experience managing incidents, problem investigations, and root cause analysis efforts.

Education and Experience Preferred:

5+ years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium-to-large enterprise environment.Experience supporting ATM platforms, kiosk devices, retail technology, or other specialized endpoint systems.Experience with Microsoft Intune and modern device management technologies.Familiarity with endpoint security controls and enterprise device compliance requirements.Experience with ServiceNow, Jira, or similar IT service management platforms.Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.Bachelor's degree in Information Technology, Computer Science, or a related field.

Key Focus Areas (in priority order)

SCCM / MECM Administration & Engineering

Windows Imaging & Operating System Deployment

Advanced Troubleshooting & Root Cause Analysis

ATM Imaging and Platform Support

PowerShell Automation & Process Improvement

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America