Desktop Engineer – SCCM & Endpoint Systems

Job description

The ideal candidate will possess a strong desktop engineering background, advanced troubleshooting skills, and hands-on experience managing Windows operating systems at enterprise scale. Experience supporting ATM/TCR platforms is beneficial but not required. The successful candidate will have the opportunity to learn the ATM/TCR environment while leveraging their endpoint engineering expertise to drive operational efficiency, stability, and innovation.

Primary Responsibilities

SCCM / Endpoint Management

• Administer and support Microsoft Configuration Manager (SCCM/MECM), including operating system deployment, software distribution, patch management, compliance reporting, and application lifecycle management.
• Design, build, and maintain Windows device images and deployment methodologies for enterprise endpoints and ATM/TCR platforms.
• Develop and maintain endpoint standards, configurations, and deployment processes to ensure secure, reliable, and consistent device experiences.

ATM Imaging & Platform Support

• Partner with the ATM/TCR Engineering team to build, maintain, and support ATM/TCR imaging solutions.
• Assist with operating system upgrades, software deployments, hardware refresh initiatives, and endpoint management activities within the ATM/TCR environment.
• Participate in testing, validation, and rollout activities for ATM/TCR hardware and software changes.

Troubleshooting & Problem Resolution

• Serve as a senior technical resource for complex endpoint issues involving operating systems, applications, deployment systems, drivers, networking, and hardware.
• Perform root cause analysis and drive resolution of recurring technical problems.
• Collaborate with support teams and vendors to identify, troubleshoot, and resolve enterprise endpoint and ATM/TCR-related issues.

Automation & Process Improvement

• Utilize PowerShell and other automation tools to improve operational efficiency, deployment processes, and reporting capabilities.
• Identify opportunities to streamline engineering and support processes through automation and tooling enhancements.

Collaboration & Documentation

• Work closely with Desktop Engineering, Security Engineering, Infrastructure, ATM/TCR Engineering, and Service Desk teams.
• Create and maintain technical documentation, standards, knowledge articles, and operational procedures.
• Participate in project planning, implementation, testing, and support activities across endpoint technology initiatives.

Education and Experience Required

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
• Strong hands-on experience with Microsoft Configuration Manager (SCCM/MECM), including:
• Operating System Deployment (OSD)
• Software Packaging and Deployment
• Patch Management

Task Sequences

Device Compliance and Reporting

• Deep knowledge of Windows desktop operating systems and endpoint lifecycle management.
• Advanced troubleshooting and problem-solving skills across operating systems, applications, hardware, drivers, networking, and deployment technologies.
• Experience creating and supporting enterprise device images.
• Experience with PowerShell scripting and automation.
• Strong communication and collaboration skills with the ability to work across multiple technology teams.
• Experience managing incidents, problem investigations, and root cause analysis efforts.

Education and Experience Preferred

• 5+ years of experience in Desktop Engineering, Endpoint Engineering, or Systems Engineering in a medium-to-large enterprise environment.
• Experience supporting ATM/TCR platforms, kiosk devices, retail technology, or other specialized endpoint systems.
• Experience with Microsoft Intune and modern device management technologies.
• Familiarity with endpoint security controls and enterprise device compliance requirements.
• Experience with ServiceNow, Jira, or similar IT service management platforms.
• Working knowledge of networking fundamentals, Active Directory, Group Policy, and endpoint security practices.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Key Focus Areas (in priority order)

SCCM / MECM Administration & Engineering

Windows Imaging & Operating System Deployment

Advanced Troubleshooting & Root Cause Analysis

ATM/TCR Imaging and Platform Support

PowerShell Automation & Process Improvement

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $97,100.00 - $161,800.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America