Desktop Support / EUC - Endpoint Management
METRIX IT SOLUTIONS INC
Hi, I have one position of Position: Desktop Support / EUC - Endpoint Management Location -: Chicago, IL- 100% onsite FROM DAY 1 Contract This role is responsible for provisioning, maintaining, and troubleshooting Dell Windows laptops and Apple Mac...
Job description
Mandatory Skills
Required Skills: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups.
Tooling Proficiency:
Active Directory (Domain services, Group Policy, account provisioning).
Microsoft Intune & Autopilot (zero-touch deployment, compliance policies).
Tanium (endpoint management, data gathering, software deployment).
ServiceNow (ITSM incident and request management).
Key Responsibilities
● Endpoint Management & Provisioning: Build, configure, and deploy Windows (Dell) devices using Microsoft Intune and Windows Autopilot and macOS devices with Jamf.
● Ticket & Lifecycle Management: Log, prioritize, escalate, and resolve user requests and incidents within ServiceNow while meeting established SLAs.
● Endpoint Operations & Security: Utilize Tanium for real-time endpoint query and compliance tracking across the fleet.
● Hardware & Software Support: Diagnose and repair hardware failures, system crashes, network connectivity issues, and peripheral problems for Dell laptops, Macs, monitors, and docking stations.
● Asset Tracking: Maintain accurate inventory records in ServiceNow throughout the asset lifecycle, including onboarding, offboarding, repairs, and disposals.
Required Qualifications
● Experience: 2–4 years of technical support or desktop engineering experience in a corporate environment.
● OS & Hardware Mastery: Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups.
● Troubleshooting: Strong analytical skills to diagnose hardware, software, and basic network issues (VPN, Wi-Fi).