Modern Workplace Engineer I
NeoSystems Careers
About the position The Modern Workplace Engineer Level I engineer supports Microsoft 365 environments for our Defense Industrial Base customers. This individual is responsible for delivering secure, compliant, and efficient modern workplace experiences...
Job description
Responsibilities
End User Productivity Support Provide Tier I support for Microsoft 365 applicationsIdentity & Access Support Configure and maintain Conditional Access, passwordless authentication, and identity protection policies in Microsoft Entra ID.Security & Compliance Tasks Assist with reviewing and applying sensitivity labels, retention policies, and data loss prevention (DLP) rules within Microsoft Purview (Compliance Center).Service Delivery & Operations Respond to service requests and incidents in alignment with SLAs and internal escalation paths.Customer Engagement Work directly with customer stakeholders, primarily technical contacts, to resolve routine issues and implement M365 changes.Team Collaboration Coordinate with higher-level engineers to escalate complex issues or contribute to larger projects.Requirements
1–2 years of IT support experience, preferably with a managed service provider (MSP) or in a customer-facing technical role.Working knowledge of Microsoft 365 administration portals (Admin Center, Teams Admin Center, Exchange Admin Center).Strong troubleshooting skills and attention to detail.Excellent written and verbal communication skills.Ability to work independently while following defined processes and procedures administering Exchange Online, SharePoint Online, Exchange Online, Microsoft Teams, Microsoft 365 Apps, sensitivity labels, Microsoft 365 Defender, and Active Directory.Familiarity with remote management and monitoring (RMM) tools and patch management tools.U.S. Citizenship required (due to work with defense contractors and ITAR-regulated customers).Nice-to-haves
Experience with Zero Trust implementation principles in Microsoft 365 environments.Familiarity with Microsoft Defender for Endpoint and its integration with Defender for Office 365.Familiarity with basic security and compliance concepts related to CMMC or NIST 800-171.Hands-on experience with Microsoft Purview compliance solutions.Experience working in regulated industries or classified environments.Microsoft 365 Certified: Fundamentals (MS-900)Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102)CompTIA Security+ (especially valued for work in DIB environments)