IT Support Engineer - End User Computing

Job description

Title: Senior IT Support Engineer / End User Computing Engineer

Duration: 4 Months Contract (Possible Extension)

Location: 22010 South East 51st Street, Issaquah, WA (Onsite)

Shift: Standard Business Hours

Job Description

We are seeking a Senior IT Support Engineer / End User Computing Engineer to provide onsite IT support in a service bar/genius bar environment. This role will directly support end users by providing hands-on technical assistance across end user computing, networking, conference room technologies, and IT operations.

The ideal candidate will have strong experience supporting Windows and Mac environments, Microsoft 365, networking, audio-visual technologies, and IT service operations while delivering exceptional customer support.

Key Responsibilities

• Provide onsite service bar/genius bar support for end users.

• Support End User Computing (EUC) hardware and software issues.

• Troubleshoot and support Windows PCs and Apple Mac systems.

• Perform network patching and provide smart hands support for infrastructure teams.

• Support audio-visual equipment, conference rooms, and Microsoft Teams Rooms (MTR).

• Perform IT operations and maintenance activities according to approved procedures, guidelines, and standards.

• Support customization and facilitate IT operations and maintenance processes.

• Implement programs and procedures for safeguarding data, information security, and safety.

• Execute and organize relevant system testing activities.

• Design and document new and existing IT operational processes.

• Develop service levels to fulfill business requirements.

• Perform Level 2 Help Desk activities, including user support, coaching, and training.

• Troubleshoot hardware, software, networking, and collaboration technology issues.

• Collaborate with cross-functional IT teams to resolve technical issues and improve service delivery.

• Continuously improve IT processes and operational efficiency.

Required Qualifications

• 8-10 years of professional IT support experience.

• Extensive experience supporting End User Computing (EUC) environments.

• Strong knowledge of Windows PCs and Apple Mac systems.

• Experience supporting Microsoft 365 applications and services.

• Experience with Microsoft Teams Rooms (MTR) and conference room technologies.

• Experience with networking, network patching, and smart hands support.

• Strong troubleshooting and problem-solving skills.

• Excellent customer service and communication skills.

• Experience performing Level 2 Help Desk support.

• Ability to document technical procedures and operational processes.

Preferred Qualifications

• Experience supporting Operational Technology (OT) networks.

• Experience supporting enterprise collaboration technologies.

• Experience working in enterprise IT operations.

• Experience improving IT operational processes and service delivery.

Experience & Knowledge

• Deep professional expertise in IT operations and maintenance.

• Strong understanding of IT operational processes, methodologies, and best practices.

• Ability to integrate analysis, development, testing, and implementation activities.

• Ability to provide technical leadership and guidance to colleagues and customers.

• Strong professional judgment and analytical problem-solving skills.

• Experience improving existing IT processes and operational approaches.

Why Work With Us?

At Net2Source, we believe people are our greatest strength. We are committed to helping professionals grow their careers by connecting them with industry-leading organizations, innovative projects, and meaningful opportunities. Join a company that values excellence, collaboration, diversity, and continuous learning while providing the support needed to achieve your professional goals.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Awards & Recognition

• Fastest Growing Staffing Firm by Staffing Industry Analysts (SIA)

• Largest Staffing Firms in the United States by SIA

• INC 5000 Fastest Growing Private Companies in America

• Client Technology Fast 500™

• ClearlyRated Best of Staffing® Client and Talent Awards

Skills:

Analysis Skills, Apple Macs, Audiovisual, Best Practices, Coaching, Communication Skills, Computer Engineering, Computer Networks, Continuous Improvement, Cross-Functional, Customer Support/Service, Design Document, Diversity, Help Desk, Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Information/Data Security (InfoSec), Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, On Site Support, Operational Improvement, Operational Strategy, Operational Support, Operations Processes, Problem Solving Skills, Procedure Implementation, Process Improvement, Service Delivery, Software Administration, Software Patches, System Test, Technical Leadership, Technical Support, Technical Writing, Test Plan/Schedule

About the Company:

Net2Source

Net2Source Inc. is a Global Workforce Management Solutions Company, headquartered in New Brunswick, NJ with its local offices in Texas, California, Florida, Illinois, Colorado and Michigan and its global operations in Canada, UK, Europe, UAE, Malaysia, Australia, China, Singapore and India. Net2Source offers a wide gamut of consulting solutions customized to specific client needs including but not limited to Application Development, Workforce Management and Project Consulting.

Whether it’s a Fortune client, whether it’s a System Implementer or whether it is a Start -up, our recipe to success – Exceed expectations! Under promise, over deliver.

Company Size:

50 to 99 employees

Industry:

Other/Not Classified

Founded:

0

Website:

http://www.net2source.com