IT Systems Engineer, Client Platform Engineer Anthropic Boston, MA; New York City, NY; Remote-F

Job description

users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.About the roleThe Endpoint team (Client Platform Engineering) treats Anthropic’s device fleet as a distributed platform, not a collection of laptops. We run our own MDM as a production service and manage every piece of device configuration as code. Policies, configuration profiles, queries, remediation scripts, and software all ship through pull requests, CI, a staging environment, and a canary group before they reach the fleet. The fleet spans macOS, Windows, and a growing mobile footprint.You’ll own that platform end to end: the infrastructure underneath the MDM, the configuration on top of it, the patching and software pipelines that keep thousands of devices patched and secure, and the telemetry that tells us what is actually true on every device. You’ll build zero touch provisioning that turns a sealed box into a productive machine on day one, manage rapid patching enforcement schedules while maintaining a good user experience, and build automation and Claude-driven workflows to eliminate operational toil. The role sits at the intersection of security and developer experience: working with Security teams on hardening, compliance controls, and detection and response, and with developer and infrastructure teams to make sure controls don t get in the way of getting work done. It also lays the groundwork for access decisions based on device trust.If you think of “100% compliant” as a claim to audit rather than a fact to report, you’ll fit right in. The team is deliberately lean and runs with high autonomy. You’ll help define the endpoint roadmap, make architecture decisions, and own the platform every Anthropic employee’s work runs on. Your work will directly shape how we scale to AI Safety Level 4 and beyond.ResponsibilitiesOwn endpoint configuration as code: author, review, test, and progressively roll out MDM policies, configuration profiles, and remediation scripts across macOS, Windows, and mobile, with canary stages and rollback built inOperate the MDM platform itself as a production service, including infrastructure as code, observability, upgrades, and incident responseBuild patch management automation with rapid enforcement timelines while maintaining good user experienceDesign zero touch provisioning that turns a sealed box into a productive machine on day oneRun software distribution for the fleet, including managed app distribution for mobile devicesTurn fleet telemetry into policy, dashboards, and early drift warnings, and build automation with Claude that removes operational toilPartner with Corporate Security on endpoint hardening, binary authorization, and compliance controlsServe as the deep escalation tier for endpoint issues IT Operations can’t resolveYou may be a good fit if youHave 8+ years building secure IT systems in complex environments, or for Staff level, have led projects spanning multiple teams that changed how an organization operatesHave managed endpoint fleets of thousands of macOS and Windows devices through a modern MDMTreat endpoint configuration as code and have moved past clicking in consoles, whether through scripted deployments or full Git OpsGo deep on one platform (macOS internals such as launchD, configuration profiles, TCC, and system extensions, or Windows internals such as CSPs, the registry, Power Shell, and Bit Locker) and are genuinely hands on with the otherExcel at solving ambiguous problems with multiple stakeholdersCommunicate technical concepts clearly to any audienceView IT Engineering as requiring product engineering rigorSuccessfully deliver complex projects from conception to productionWrite clear documentation as a natural part of your workflowStrong candidates may alsoHave operated an MDM or device management platform as a service, not only consumed one as SaaSHave worked with open source endpoint…