Global Head of Digital Workplace & Employee Experience
Nexteer Automotive
Select how often (in days) to receive an alert: Global Head, Digital Workplace & Employee Technology Experience - Saginaw Location: Saginaw, MI, US Division: US-Corporate (COR) Position: Global Head, End-User Digital Experience About the Role The Global...
Job description
Responsible for the global end-user support organization and overall digital experience, this leader sets the standard for compassionate, high-quality service delivery across a complex, multi-site global environment. They own the end-to-end employee technology experience — spanning IT Service Management (ITSM), End User Computing (EUC), and Microsoft 365 productivity and collaboration platforms — with a relentless focus on user satisfaction, voice of the customer (VoC) feedback, and continuous experience improvement.
A defining characteristic of this leader is their role as a mentor and role model to the student employees and early-career professionals who make upa significant portionof the end-user support team. This person leads with positivity, patience, and integrity — modeling the servant-leadership behaviors that shape both great technologists and great human beings.
As a key partner to the CIO and business stakeholders, this leader bridges strategy and execution, ensuring technology investments directly enhance workforce productivity, operational agility,and — above all — thedaily lived experience of every person they support.
KEY RESPONSIBILITIES
As aGlobal Head, End-User Digital Experience, you will be responsible to:
End-User Experience & Voice of the Customer (Primary Focus)
Serve as the organization's primary advocate for the end-user — embedding voice of the c