Senior Systems Engineer - SCCM / Endpoint Management

Job description

This role involves collaborating with various IT teams, business partners, and project managers to identify requirements, develop implementation plans, and deliver solutions. As a senior position it is expected guidance in all facets (technical or enterprise knowledge) will be provided for lower-level team members. The official NJM job title is Infrastructure Systems Architect.

Essential Duties and Responsibilities:

Microsoft System Center Configuration Manager (SCCM) Administration

System upgrades and future state planning

System health monitoring

Create and maintain Windows workstation Operating System build procedures

Device driver management for authorized hardware

Enablement and monitoring of Windows workstation client patch management

Deployment of application packages

Software package availability, workstation builds and system updates communications

Infrastructure Systems Administration

Provide oversight and assistance to team members related to systems management platform administration

Work closely with BU/software requestor aiding technical expertise with new system implementations

Recommend new and emerging technologies to solve business problems

Participate in yearly Disaster Recovery exercise

Client computing hardware evaluations

Install, configure, test and maintain systems, application software and infrastructure tools.

Infrastructure Projects

Coordination and deployment of Patch Management approved security and software updates

Perform yearly Microsoft license inventory for true-up positions

Fulfill ad hoc client configuration deployment and reporting requests

Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently

Maintain the highest levels of systems and infrastructure availability

Interact with other engineers and management to recommend areas of improvement for operational efficiency

Work closely with technical and non-technical personnel within and across NJM departments and vendors

Accountable for managing all assigned tasks and projects

Support

Provide Tier 3 client problem support and troubleshooting for Windows Operating Systems and application software package deployment

Create and maintain documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions

Provide technical support for all IT Infrastructure enterprise systems

Address ticket assignments in a timely manner

Documentation

Prepare documentation for consumption by peers and co-workers is complete, accurate, and available.

Ensure documentation formatting utilizes standard formats and templates where made available.

Maintain appropriate information in engineering design documents, implementation plans, service calls, change control records and work order problem tickets.

Required Qualifications:

15+ Years as a Systems Engineer and SCCM Administrator

Bachelor’s degree in computer science or equivalent work experience required

Preferred Qualifications:

Microsoft 365 Endpoint Administrator Associate Certification

Microsoft 365 Mobility and Security Certification

Microsoft 365 Identity and Services Certification

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $144,643-$167,898

Pay: $144,643.00 - $167,898.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Application Question(s):

Do you know, or at any point in the future, require sponsorship to remain employed by NJM?

What is your current city and ZIP code, and how many minutes is your typical commute to West Trenton, NJ (08628) during peak hours? FAILURE TO ANSWER THIS QUESTION WILL RESULT IN YOUR APPLICATION BEING REJECTED.

Work Location: In person