Senior Systems Engineer - SCCM / Endpoint Management

Job description

This role involves collaborating with various IT teams, business partners, and project managers to identify requirements, develop implementation plans, and deliver solutions. As a senior position it is expected guidance in all facets (technical or enterprise knowledge) will be provided for lower-level team members. The official NJM job title is Infrastructure Systems Architect.

Essential Duties And Responsibilities

Microsoft System Center Configuration Manager (SCCM) Administration

System upgrades and future state planningSystem health monitoringCreate and maintain Windows workstation Operating System build proceduresDevice driver management for authorized hardwareEnablement and monitoring of Windows workstation client patch managementDeployment of application packagesSoftware package availability, workstation builds and system updates communications

Infrastructure Systems Administration

Provide oversight and assistance to team members related to systems management platform administrationWork closely with BU/software requestor aiding technical expertise with new system implementationsRecommend new and emerging technologies to solve business problemsParticipate in yearly Disaster Recovery exerciseClient computing hardware evaluationsInstall, configure, test and maintain systems, application software and infrastructure tools.

Infrastructure Projects

Coordination and deployment of Patch Management approved security and software updatesPerform yearly Microsoft license inventory for true-up positionsFulfill ad hoc client configuration deployment and reporting requestsServe as a key team member using existing technical knowledge and have the skills to perform specific projects independentlyMaintain the highest levels of systems and infrastructure availabilityInteract with other engineers and management to recommend areas of improvement for operational efficiencyWork closely with technical and non-technical personnel within and across NJM departments and vendorsAccountable for managing all assigned tasks and projects

Support

Provide Tier 3 client problem support and troubleshooting for Windows Operating Systems and application software package deploymentCreate and maintain documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutionsProvide technical support for all IT Infrastructure enterprise systemsAddress ticket assignments in a timely manner

Documentation

Prepare documentation for consumption by peers and co-workers is complete, accurate, and available.Ensure documentation formatting utilizes standard formats and templates where made available.Maintain appropriate information in engineering design documents, implementation plans, service calls, change control records and work order problem tickets.

Required Qualifications

15+ Years as a Systems Engineer and SCCM AdministratorBachelor’s degree in computer science or equivalent work experience required

Preferred Qualifications

Microsoft 365 Endpoint Administrator Associate CertificationMicrosoft 365 Mobility and Security CertificationMicrosoft 365 Identity and Services Certification

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $144,643-$167,898

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.