Application Infrastructure Engineer

Job description

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

Applications Infrastructure Engineer

Position Summary

The Enterprise Applications Support Generalist is responsible for the operational management, support, integration, governance, and lifecycle management of enterprise SaaS and business-critical applications. This role serves as the primary technical resource for application administration, user support, vendor coordination, identity integration, access management, and application optimization across identified cloud-based and on-premises platforms. The position works closely with Infrastructure, Security, Identity Management, Help Desk, and business stakeholders to ensure enterprise applications remain secure, available, and aligned with business requirements.

Key Responsibilities

Enterprise Application Administration

Administer and support enterprise SaaS and on-premises business applications. Manage application configurations, permissions, workflows, and integrations. Maintain application documentation, support procedures. Monitor platform health, performance and service availability. SaaS Application Support Provide Tier 2 and Tier 3 support for enterprise SaaS platforms. Troubleshoot authentication, provisioning, and application-related issues. Manage vendor relationships and coordinate support escalations. Maintain application inventories, licensing information, and ownership records. Support application onboarding, implementation, and retirement activities. Identity & Access Management Familiarity with SSO integrations using Okta and/or Microsoft Entra ID. Manage SAML, OIDC, and SCIM integrations. Support user provisioning and deprovisioning workflows. Maintain RBAC models and application access controls. Participate in access reviews and compliance audits.

Governance & Security Maintain application ownership, support contacts, and operational documentation. Ensure applications comply with security and governance standards. Partner with Information Security and Compliance team on audits, risk assessments, and remediation efforts. Participate in disaster recovery and business continuity planning. Vendor & Business Relationship Management Serve as the technical liaison between vendors and business stakeholders. Coordinate issue resolution, enhancements, and application roadmaps. Evaluate new applications and integration requirements. Support application rationalization and consolidation initiatives. Preferred Technical Skills SaaS application administration Microsoft Entra ID / Active Directory Okta Application Administration SAML, OAuth, OIDC, and SCIM Microsoft 365 Administration ServiceNow PowerShell scripting and automation API integrations Application lifecycle management Document management platforms (M-Files, SharePoint, Feith, etc.)

Qualifications 5+ years supporting enterprise applications. Experience administering multiple SaaS platforms. Experience with identity and access management technologies. Experience managing application vendors and support escalations. Strong troubleshooting and customer service skills. Experience supporting document management systems. Applications in Scope M365 Applications Zoom FloQast Docusign Box Feith (on-prem) M-Files Okta application integrations Salesforce SSO integrations Future SaaS onboarding and governance initia tives

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is as per the Market. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.