Endpoint Management Administrator

Job description

Overview

The ITSM Operations Administrator reports to the Sr Manager, IT Service Desk. This role administers, deploys, secures, maintains, and continuously optimizes the organization’s enterprise endpoint management environment, with a primary focus on Microsoft Intune and Microsoft Entra ID.

This role manages the lifecycle of corporate Windows, macOS, iOS, and Android devices, including enrollment, configuration, application deployment, compliance, operating system updates, vulnerability remediation, and device retirement.

The Endpoint Management Administrator partners closely with IT Support Services, Infrastructure, Information Security, Field Technology, and application owners to provide a secure, standardized, and reliable endpoint experience across corporate and property environments.

Key Responsibilities

Administer and maintain the Microsoft Intune environment

Create, test, deploy, and maintain Intune configuration profiles and policies

Manage Windows, macOS, iOS, and Android devices through Microsoft Intune

Maintain device enrollment profiles, enrollment restrictions, and device configuration standards

Monitor enrollment failures, device health, compliance status, and policy deployment results

Troubleshoot Intune synchronization, enrollment, configuration, and policy issues

Maintain appropriate role-based access and administrative permissions within the endpoint management environment

Review the environment regularly for opportunities to improve reliability, standardization, security, and automation

Manage Autopilot hardware hashes, device records, group tags, and deployment profiles

Configure and maintain Enrollment Status Page settings

Support standardized provisioning processes for laptops, desktops, and all-in-one devices

Troubleshoot Windows Out-of-Box Experience and Autopilot deployment failures

Maintain established device naming and provisioning standards

Support device wipe, reset, reimage, replacement, and reassignment processes

Package, test, deploy, update, and maintain applications through Microsoft Intune

Create and maintain Win32 application packages

Coordinate pilot and phased application deployments before broad production rollout

Publish approved applications to Company Portal when appropriate

Maintain application versions and retire outdated packages

Work with business and technical application owners to validate application functionality prior to production deployment

Troubleshoot application installation and deployment failures

Support the complete endpoint lifecycle from initial provisioning through retirement

Perform new device provisioning, enrollment, replacement, reassignment, wipe/reset, reimaging, retirement, and decommissioning.

Remove stale device records and maintain accurate device information within Intune and Entra ID

Follow established change management requirements for production endpoint changes

Maintain accurate technical documentation for endpoint configurations and processes

Serve as a technical escalation point for endpoint management issues that cannot be resolved through standard Service Desk troubleshooting

Provide escalation support for Intune enrollment failures, Windows Autopilot issues, application deployment failures, device compliance issues, configuration policy conflicts, Windows Update failures, Entra device registration issues, Company Portal issues, and device provisioning failures

Qualifications

Experience administering Microsoft Intune in an enterprise environment

Experience with Microsoft Entra ID

Experience managing Windows endpoints

Experience with Windows Autopilot

Experience packaging and deploying applications through Microsoft Intune

Experience creating and maintaining Intune configuration profiles and policies

Working knowledge of Active Directory and Group Policy

Experience troubleshooting Windows enrollment, configuration, and application deployment issues

Experience with Windows Update for Business

Working knowledge of endpoint security and compliance concepts

PowerShell scripting experience

Strong troubleshooting and root-cause analysis skills

Strong documentation and organizational skills

Ability to manage multiple deployments and technical initiatives simultaneously

Ability to work independently while coordinating effectively with other IT teams

Critical Skills

Strong ownership and follow-through

Endpoint management expertise

Technical troubleshooting

Attention to detail

Security-focused decision-making

Change management discipline

Documentation skills

Effective communication

Ability to prioritize based on operational and security impact

Ability to independently manage assigned work through completion

Working Relationships

Will interact with all employees of Omni Hotels & Resorts on a regular basis, including IT and other cross-functional team members at the Corporate Offices and property locations.

Expectations

Work closely with IT Support Services, Information Security, Infrastructure, Field Technology, Network Engineering, application owners, property IT teams, Microsoft, and third-party vendors. Coordinate testing and deployments to minimize business disruption and ensure enterprise endpoint standards are followed

Responsibilities will require being on call and at times working off hours based on critical system outages, upgrades, etc.

No regular travel required.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.