Desktop Support Engineer/End User Support (EUC) Engineer
PDSSOFT INC.
EUC Engineer Stevens Point, WI Full-Time Position Summary We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is respo end-user support, desktop/laptop...
Job description
Required Skills
5+ years of End User Computing / Desktop Support experience.
Strong knowledge of Windows 10/11 administration.
Microsoft 365 Administration.
Active Directory and Azure AD.
Hardware troubleshooting (Dell/HP laptops & desktops).
Printer and peripheral support.
Experience with ServiceNow or similar ITSM tools.
Evrollant customer service
and communication skills.
Network Skills (Mandatory)
CCNA Certification (Preferred) or equivalent Cisco networking experience.
Preferred Skills
Experience in a manufacturing or industrial environment.
Cisco Meraki/Catalyst administration.
Intune/Autopilot device management.
SCCM/MECM.
PowerShell scripting.
Knowledge of cybersecurity best practices.
Experience supporting shop-floor IT infrastructure.
Education
Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
CONA certification preferred.
Microsoft certifications are an added advantage.