Systems Engineer (MacOS)

Job description

This role will serve as the Tier 3/final escalation point for complex Apple endpoint issues while driving modernization of Apple device management using Apple-native controls and intent-based configuration.

Key Responsibilities:

Review Jamf dashboards for patch status, OS version distribution, DDM, and compliance signalsIdentify devices drifting out of compliance, failed profiles, and update deferralsManage macOS update rings and iOS/iPadOS updatesConfigure and optimize Nudge for OS update enforcementHandle Tier 3 escalations including Jamf Connect failures, ABM enrollment issues, profile conflicts, and DDM transition issuesCreate and manage Configuration Profiles, Smart Groups, Extension Attributes, and Jamf policiesMigrate legacy workflows to Declarative Device Management (DDM) and BlueprintsPackage and deploy third-party applications and maintain Self Service catalogManage Automated Device Enrollment (ADE), token renewals, and MDM assignmentsUse Tanium for endpoint visibility, compliance validation, and security correlationCoordinate with Procurement, Security, Identity, and IT leadership teamsRequired Skills (Must Have)Advanced experience managing macOS, iOS, and iPadOS in enterprise environmentsStrong expertise in Jamf Pro and Apple Business Manager (ABM)Experience with Jamf Connect and Self ServiceStrong hands-on experience with Configuration Profiles and software deployment through JamfExperience with Declarative Device Management (DDM), Blueprints, and Compliance EditorExperience with Tanium for endpoint managementExperience implementing or managing Nudge for OS updatesStrong troubleshooting and escalation management skills

Skills:

Apple, Blueprints, Configuration Management, Identify Issues, Mac Operating System, Manufacturing Data Management, Operating Systems, Purchasing/Procurement, Reporting Dashboards, Security Compliance, Software Patches, Systems Engineering, Technical Leadership, iOS

About the Company:

Perfict Global, Inc.