Systems Engineer (MacOS)

Job description

This role will serve as the Tier 3/final escalation point for complex Apple endpoint issues while driving modernization of Apple device management using Apple-native controls and intent-based configuration.

Key Responsibilities

• Review Jamf dashboards for patch status, OS version distribution, DDM, and compliance signals
• Identify devices drifting out of compliance, failed profiles, and update deferrals

Manage macOS update rings and iOS/iPadOS updates

Configure and optimize Nudge for OS update enforcement

• Handle Tier 3 escalations including Jamf Connect failures, ABM enrollment issues, profile conflicts, and DDM transition issues
• Create and manage Configuration Profiles, Smart Groups, Extension Attributes, and Jamf policies
• Migrate legacy workflows to Declarative Device Management (DDM) and BlueprintsPackage and deploy third-party applications and maintain Self Service catalog
• Manage Automated Device Enrollment (ADE), token renewals, and MDM assignments
• Use Tanium for endpoint visibility, compliance validation, and security correlation
• Coordinate with Procurement, Security, Identity, and IT leadership teams

Required Skills (Must Have)

• Advanced experience managing macOS, iOS, and iPadOS in enterprise environments
• Strong expertise in Jamf Pro and Apple Business Manager (ABM)
• Experience with Jamf Connect and Self ServiceStrong hands-on experience with Configuration Profiles and software deployment through JamfExperience with Declarative Device Management (DDM), Blueprints, and Compliance EditorExperience with Tanium for endpoint management
• Experience implementing or managing Nudge for OS updates
• Strong troubleshooting and escalation management skills

Experience: 3 years required