It Operations Engineer, End User Computing

Job description

Responsibilities

Provide white-glove technology support and advice to our Executive Management teamDiagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathyAdvise on current technology and corporate policies with practical recommendationsManage expectations clearly and professionally during incidents and service requestsCoordinate with local, off-site, and global technology service providers to maintain excellent service standardsDevelop written project plans for new technology initiativesProvide rotational 24/7 on-call support and travel domestically and internationally as neededRequirements

Minimum of four years of experience in a client service, desktop support, or technical support roleBachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related disciplinePrevious experience supporting investment professionals in the financial industryKnowledge of market data and electronic trading platforms, including Bloomberg and NeovestScripting and automation experience using PowerShell and SplunkProficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devicesAbility to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future riskAbility to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environmentInquisitive mindset and desire to learn and work with new technologiesBenefits

Fully-paid health care benefitsGenerous parental and family leave policiesVolunteer opportunitiesSupport for employee-led affinity groups representing women, people of color and the LGBT+ communityMental and physical wellness programsTuition assistanceA 401(k) savings program with an employer match