Specialist, Client Management

Job description

Our work powers award-winning campaigns across Meta, Snap, TikTok, YouTube, and more, partnering with Fortune 500 companies and global organizations to deliver impact across retail foot traffic, in-store sales, online conversions, and TV tune-in.

At Influential, you’ll work with a fast-moving, high-performance team solving complex problems and shaping the future of marketing. You’ll build, grow, and make an impact alongside top talent, leading brands, and the world’s most influential creators.

Ready to join us?

Overview

Influential is looking for an experienced Specialist, Client Management. The ideal candidate will learn how we execute campaigns, working closely with our Client and Campaign Management teams to ensure scope, timelines, and processes are met. We’re looking for team members who are eager to learn and ready to dive headfirst into all things Influential. The ideal candidate can handle multiple competing tasks on a daily basis, have previous agency account management experience, and is genuinely excited about our industry.

Responsibilities

Helping to drive the overall success of campaigns ranging in budget and complexity for clients across beauty, QSR, auto, CPG, finance, gaming, hospitality, and more by collaborating closely with the operations and sales teamsParticipating in client campaign kick-off calls to outline influencer selection and execution detailsNavigating campaign roadblocks and challenges by providing actionable solutionsPreparing reports and analyzing ad performance relative to campaign objectives; providing optimization recommendationsStaying on top of the workflow and completion of tasks in our project management platformOrganizing timelines, creative concepts and paid media strategies for campaigns ranging anywhere from a one day to a one year flightMaintaining in-depth knowledge of ad products and relevant specs, guidelines, and business rules; manage asset delivery timelinesEducating sales and clients on Influential’s core offerings, current industry trends and technologiesDeveloping and fostering strong relationships with clients by building rapport that earns the respect of more senior clients through delivery and focus on detailManaging the monthly billing reconciliation process with financeMentoring junior team members and sharing learnings across the Account Management discipline

Qualifications

3+ years of experience working in an influencer marketing, digital media, or advertising environmentStrong organizational skills with the ability to handle multiple clients and priorities with discretionExcellent written and verbal communication skills including the ability to interact professionally with external and internal clientsComfortable working in a startup environment, creating organization and processes where none may already existKnowledgeable of all major social platforms (Instagram, Facebook, Pinterest, TikTok, YouTube)Up-to-date on the latest trends and innovations in the social realmBachelor’s degree or equivalent experienceA passion for all things social media

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMTTACompliance@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $70,000.00 - USD $80,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/15/2026.