End User Computing (EUC) Engineer
Qnity Electronics, Inc.
We are seeking a highly skilled and motivated End User Computing (EUC) Engineer to support and enhance our enterprise end-user environment. This role is responsible for the design, deployment, maintenance, and support of end-user devices, operating...
Job description
The ideal candidate has strong expertise in both hardware lifecycle management (laptops, desktops, peripherals) and software deployment and support (OS, applications, endpoint management platforms).
Key Responsibilities
Endpoint Management & Deployment
Design, deploy, and maintain endpoint solutions for Windows, macOS, and mobile devicesManage device provisioning using tools such as Microsoft Intune, SCCM, or AutopilotAutomate application deployment, patching, and updates
Hardware Lifecycle Management
Implement strategies for procurement, configuration, deployment, and decommissioning of end-user devicesWork with vendors for escalated support when requiredMaintain asset inventory and lifecycle tracking
Application & OS Support
Install, configure, and support enterprise applications including Microsoft 365Troubleshoot OS-level and application issuesSupport software packaging and distributionEnsure compatibility and performance across devices
Security & Compliance
Enforce endpoint security standardsSupport vulnerability remediation efforts (e.g., CVEs, patch validation)Ensure devices meet corporate security and compliance policies
User Support & Experience
Provide Tier 2/3 escalation support for complex user issuesAnalyze trends and proactively improve user experienceDevelop user documentation and support processesPartner with Service Desk teams to improve resolution efficiency
Automation & Continuous Improvement
Develop scripts to automate administrative tasksIdentify and implement process improvementsSupport migration initiatives
Qualifications
Bachelor's degree in IT, Computer Science, Computer Engineering, or equivalent experience3+ years of experience in End User Computing or Desktop EngineeringStrong experience with:Windows 10/11 administration and troubleshootingEndpoint management toolsMicrosoft 365 ecosystemHands-on hardware troubleshooting and deployment experienceExperience with PowerShell scripting for automationSolid understanding of:Active Directory / Azure AD (Entra ID)Group PolicyEndpoint security best practices
Other Qualifications
Experience with Autopilot and modern device managementFamiliarity with Windows, macOS, and mobile device management (iOS/Android)Knowledge of virtualization or VDI (e.g. Windows365, Citrix)Experience supporting global environments and remote usersITIL framework familiarityRelevant certifications:Microsoft (MD-102, Endpoint Administrator Associate)CompTIA A+/Network+/Security+
Key Skills
Strong troubleshooting and root cause analysis skillsAbility to work across both hardware and software domainsExcellent communication and documentation skillsCustomer-focused mindset with attention to detailAbility to manage multiple priorities in a fast-paced environment
Typical Tools & Technologies
Microsoft Intune / Endpoint ManagerSCCM / MECMWindows AutopilotMicrosoft 365 (Teams, Outlook, OneDrive)PowerShellBitLocker, Defender, or equivalent security toolsServiceNow (or other ITSM tools)
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