End User Computing (EUC) Engineer

Job description

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Job Description:

At Regions, the End User Computing (EUC) Engineer is responsible for designing, implementing, and maintaining desktop solutions that leverage various technologies and platforms. This role collaborates with cross-functional teams to understand business requirements, design scalable and secure architectures, and ensure a smooth deployment and operation of desktop environments.

Responsibilities

Designs end-to-end desktop solutions by analyzing business requirements, assessing existing infrastructure, and delivering scalable, secure, and high-performance architecturesDesigns and integrates application and desktop products, including virtual apps and desktops, to provide comprehensive and cohesive desktop solutionsConfigures and manages virtual machines, session hosts, virtual networks, and storage to create and maintain virtual desktop environmentsEnsures proper image management, user profile management, and application delivery mechanismsDesigns and configures network connectivity between on-premises infrastructure and cloud serves, including network security measures, such as firewalls, VPNs, and load balancers, to ensure secure and efficient data transferOptimizes desktop environments for performance, scalability, and user experienceMonitors and tunes resource allocation, load balancing, and network bandwidth to ensure optimal performanceImplements security measures, including data encryption, access controls, and compliance requirements, to protect desktop environments and ensure compliance with industry regulations and organizational policiesDesigns and implements high availability and disaster recovery solutions to minimize downtime and data lossCreates redundancy mechanisms, backup strategies, and failover mechanisms to ensure business continuityAssist with the set-up of monitoring tools and processes to proactively monitor desktop infrastructureIdentifies and troubleshoots performance issues, system errors, and network connectivity problems to maintain a stable and reliable environmentCreates design documentation, implementation guides, and operational procedures, policy documents and controlsLeads and coordinates with cross functional teams, to design and provide a timely resolution to all escalated issues related to the service. These cross functional teams include among others, support teams, agent owners, security and network teams and application SME'sWrites, tests, validates, and installs packages for software upgrades/patchesProvides support for incidents and problems escalated from our tier 1 and 2 support teams with a particular focus on PC hardware, operating systems, peripherals, and other issuesRequirements

Bachelor's degree in computer science, information technology, or a related field and four (4) years designing and implementing desktop solutionsOr High School Diploma/GED and eight (8) years designing and implementing desktop solutionsExperience in network design, including connectivity options, firewalls, VPNs, and load balancersPreferences

Related certifications in A+, Azure, Citrix, Jamf, Microsoft technologies, etc.Skills and Competencies

Ability to work with minimal supervisionExcellent customer service skillsFamiliarity with identity and access management conceptsKnowledge of operating systemsKnowledge of security best practices, data encryption, access controls, and compliance requirementsKnowledge of systems automation tools including PowerShell, VB scripting, or Shell scriptingKnowledge of typical server applications and services, (SCCM, SQL, Active Directory, WSUS, GPOs, Jamf, etc.)Knowledge of virtual desktop servicesStrong analytical, problem-solving, and conceptual skillsStrong verbal and written communications skillsUnderstanding of performance optimization techniques, monitoring tools, and troubleshooting methodologiesmacOS & Jamf Pro Engineering Responsibilities

Implement and support Jamf Pro configurations including configuration profiles, policies, smart groups, inventory collection, and enrollment workflows.Assist with Zero-Touch Provisioning for macOS using Automated Device Enrollment (ADE) through Apple Business Manager.Apply and maintain macOS configuration baselines aligned with Bank security standards, CIS benchmarks, and MDM capabilities.Create and maintain macOS packages, scripts, and automation to support software deployment, patching, and endpoint configuration.Support integrations between Jamf Pro and enterprise systems such as identity providers, certificate services, and security platforms.Participate in macOS version lifecycle activities including testing, validation, phased deployments, and user communications.Leverage Jamf Pro APIs and built‑in tooling to support reporting, remediation workflows, inventory accuracy, and configuration compliance.Develop and maintain scripts (bash, zsh, or Python) to assist with Jamf automation, macOS compliance checks, and provisioning tasks.macOS Platform Knowledge

Demonstrated working knowledge of macOS system behavior including permissions, FileVault, MDM concepts, and security features.Experience using Apple Business Manager capabilities such as ADE and VPP for application deployment and device lifecycle support.Support macOS identity and authentication integrations, including certificates, SSO, and modern authentication methods.Stay current with Apple platform updates and new capabilities, contributing recommendations to improve reliability, security, and user experience.Troubleshooting & Operational Support

Serve as an escalation resource for macOS and Jamf Pro issues requiring advanced troubleshooting beyond standard support queues.Collaborate with security, infrastructure, and identity teams to support standardized macOS endpoint management across the Bank.Contribute to engineering documentation including build procedures, configuration standards, deployment guides, and operational runbooks.Preferred macOS / Jamf Experience

Jamf certification at the 200 or 300 level (or equivalent hands-on experience).Experience supporting macOS devices in enterprise or regulated environments.Familiarity with macOS security tooling such as Jamf Protect, EDR platforms, certificate services, and OS hardening practices.Exposure to integrating macOS into environments with Windows-centric tooling (e.g., Intune Conditional Access, Microsoft Defender).Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$77,932.25 USD

Median:

$102,860.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Skills:

Access Control, Analysis Skills, Apple, Application Programming Interface (API), Authentication, Automation, Automation Systems, Bank Management, Bash Scripting, Benchmarking, Best Practices, Business Analysis, Citrix Product Family, Cloud Computing, CompTIA A+, Computer Science, Cross-Functional, Cryptography, Customer Support/Service, Desktop Environments, Desktop PC, Desktop Virtualization, Disaster Recovery, Documentation, Failover, Firewalls, High Availability, High School Diploma, Identify Issues, Identity Data Management, Image Management, Incentive Programs, Information Technology & Information Systems, Information/Data Security (InfoSec), Load Balancing, MAMP (Mac OS X Apache MySQL PHP/Perl/Python), Mac Operating System, Machine Tool, Maintain Compliance, Manufacturing Data Management, Microsoft Access Database, Microsoft Active Directory, Microsoft Product Family, Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows Azure, Microsoft Windows NT Group Policy, Microsoft Windows Operating System, Network Configuration Management, Network Connectivity, Network Design, Network Security, Operating Systems, Operational Support, Operations Processes, PC Hardware, Performance Tuning/Optimization, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Python Programming/Scripting Language, Regulatory Compliance, Reliability Engineering, Requirements Management, Resource Management, SQL (Structured Query Language), Scripting (Scripting Languages), Security Infrastructure, Server Programming/Applications, Single Sign-On (SSO), Software Administration, Software Design, Software Installation, Software Patches, Software...