Desktop/Endpoint Administrator

Job description

Responsibilities

Configure, deploy, maintain, and support Windows laptops and desktops, macOS devices, mobile devices, printers, peripherals, and other endpoint equipment.Deploy and manage applications using BigFix, Microsoft Intune, and Company Portal for iOS devices.Administer Apple, Android, and other mobile devices through Microsoft Intune.Manage and support macOS devices using JAMF Pro.Configure and maintain full-disk encryption using BitLocker or other approved encryption solutions.Configure and support Microsoft Surface Hub interactive whiteboards.Provide email provisioning and support for personal productivity applications and approved end-user software.Troubleshoot and resolve desktop, laptop, software, printer, network, communications, and connectivity issues.Support both on-site equipment and government-furnished equipment used remotely, including laptops, smartphones, tablets, and VPN tokens.Perform preventive and remedial hardware maintenance, diagnostic testing, and equipment troubleshooting.Coordinate the repair or replacement of malfunctioning equipment as necessary.Install, configure, and maintain local and network printers and peripheral devices.Install, configure, maintain, and support approved software on endpoints and applicable systems.Manage software licenses and maintain accurate records of software versions, installations, and locations.Maintain electronic documentation for hardware, software, technical notes, installation procedures, and related support information.Monitor software versions and recommend upgrades as appropriate.Support hardware inventory, equipment moves, installations, component upgrades, and software-driver updates.Coordinate equipment changes with the appropriate property custodian and maintain required asset records.Monitor and remediate endpoint vulnerabilities using approved security tools.Help ensure endpoints comply with established security, software, encryption, and configuration requirements.Support incident response activities and coordinate with cybersecurity teams during investigation, containment, and remediation efforts.Participate in and help manage a small team providing desktop and endpoint support.Assist with network and infrastructure support as needed to maintain system performance, availability, connectivity, and security.Coordinate with technical teams and customer stakeholders to resolve user and endpoint issues efficiently.Requirements

Minimum of five (5) years of relevant IT experience, including at least three (3) years of experience in desktop/endpoint administration or enterprise end-user support.Demonstrated experience supporting Windows, macOS, and mobile devices in an enterprise environment.Hands-on experience with endpoint management technologies such as Microsoft Intune, BigFix, and JAMF Pro.Experience with mobile device administration and application deployment.Experience with BitLocker or comparable full-disk encryption technologies.Experience troubleshooting hardware, software, printer, network, and connectivity issues.Knowledge of endpoint vulnerability management and security practices.Experience with hardware/software inventory, asset tracking, and software license management.Strong documentation, customer service, troubleshooting, and communication skills.Ability to work effectively within and help coordinate a small technical support team.Ability to Obtain a Public Trust ClearanceBenefits

Competitive compensationComprehensive benefitsProfessional development opportunities