Desktop/Endpoint Administrator

Job description

Endpoint Administration Configure deploy maintain and support Windows laptops and desktops macOS devices mobile devices printers peripherals and other endpoint equipment Deploy and manage applications using BigFix Microsoft Intune and Company Portal for iOS devices Administer Apple Android and other mobile devices through Microsoft Intune Manage and support macOS devices using JAMF Pro Configure and maintain full disk encryption using BitLocker or other approved encryption solutions Configure and support Microsoft Surface Hub interactive whiteboards Provide email provisioning and support for personal productivity applications and approved end user software End User Technical Support Troubleshoot and resolve desktop laptop software printer network communications and connectivity issues Support both on site equipment and government furnished equipment used remotely including laptops smartphones tablets and VPN tokens Perform preventive and remedial hardware maintenance diagnostic testing and equipment troubleshooting Coordinate the repair or replacement of malfunctioning equipment as necessary Install configure and maintain local and network printers and peripheral devices Software &Asset Management Install configure maintain and support approved software on endpoints and applicable systems Manage software licenses and maintain accurate records of software versions installations and locations Maintain electronic documentation for hardware software technical notes installation procedures and related support information Monitor software versions and recommend upgrades as appropriate Support hardware inventory equipment moves installations component upgrades and software driver updates Coordinate equipment changes with the appropriate property custodian and maintain required asset records Endpoint Security &Incident Support Monitor and remediate endpoint vulnerabilities using approved security tools Help ensure endpoints comply with established security software encryption and configuration requirements Support incident response activities and coordinate with cybersecurity teams during investigation containment and remediation efforts Team &Operational Support Participate in and help manage a small team providing desktop and endpoint support Assist with network and infrastructure support as needed to maintain system performance availability connectivity and security Coordinate with technical teams and customer stakeholders to resolve user and endpoint issues efficiently What Were Looking For Minimum of five 5 years of relevant IT experience including at least three 3 years of experience in desktopendpoint administration or enterprise end user support Demonstrated experience supporting Windows macOS and mobile devices in an enterprise environment Hands on experience with endpoint management technologies such as Microsoft Intune BigFix and JAMF Pro Experience with mobile device administration and application deployment Experience with BitLocker or comparable full disk encryption technologies Experience troubleshooting hardware software printer network and connectivity issues Knowledge of endpoint vulnerability management and security practices Experience with hardwaresoftware inventory asset tracking and software license management Strong documentation customer service troubleshooting and communication skills Ability to work effectively within and help coordinate a small technical support team Why Join RCG RCG offers competitive compensation and comprehensive benefits professional development opportunities and the chance to support mission critical federal technology programs As a company Certified as a Great Place to Work for four consecutive years we are committed to creating a collaborative environment where employees can grow and make a meaningful impact Equal Opportunity Employer RCG Inc is an Equal Opportunity Employer We provide equal employment opportunities to qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by applicable law