SY 26-27 Endpoint & Systems Engineer II

Job description

REPORTS TO: Director of Networking & Engineering

SALARY SCHEDULE: 302

WORK DAYS: 250

REQUIREMENTS:

Education and Experience

Required:

Bachelor's degree in information technology or related field from an accredited college or technical instituteOR

Technical Industry Certification such as possession of legacy MCSE or current Microsoft 365 Certified Admin Expert and four (4) years of professional experience in systems engineering or endpoint management support.Minimum four (4) years' work experience in a hybrid LAN/WAN network environmentProven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and maintain applicationsExperience with configuration, provisioning, and troubleshooting telephone devices.Experience with Microsoft Teams.Experience installing, configuring, and maintaining Microsoft Window ServerExperienced in Active Directory migration, setup, and implementationProven interpersonal skills, with the ability to provide excellent customer service and to show teamwork skills even in stressful situations; demonstrated leadership and personnel management skillsPreferred:

Mobile Device Management (iOS, Android, Windows)Database ManagementLicenses, Certifications, and other Requirements

Required:

Must have a valid driver's license and reliable personal transportation to travel between worksites.Preferred:

Microsoft 365 Certified: Administrator Expert (MS 102)Terms of Employment

Savannah-Chatham County Public School System has the right to revise this job description at any time and it does not in any way represent a contract of employment. Incumbents will be considered "at will" and appropriate pay will be determined based on the assigned pay grade and allowable experience.

Knowledge, Skills, and Abilities

Working with technical knowledge of Microsoft IIS, Microsoft SQL Server, Microsoft Endpoint Configuration, Azure monitor, Hyper V, VMwareCertificate, PKI, (SCEP, PKCS)Microsoft 365 Administration (Exchange Online, Teams, OneDrive, SharePoint)Microsoft Entra ID and Active Directory/Global CatalogApplication Packaging and deploymentDevice Compliance and Security policy enforcementScripting and AutomationLeverage AI and machine learning tools to automate route system administration, accelerate script development, perform proactive incident response across different platformsStrong familiarity with DNS and TCP/IP networkingStrong knowledge of popular Windows PC software programs, including Microsoft Office, Adobe Acrobat, etc.Ability to read and interpret technical manuals and provide documentation covering network hardware, software, and processesStrong verbal and written communications skills include the ability to write comprehensive reports, conduct presentations, training sessions, and meetingsAbility to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situationsDuties and Responsibilities

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out but may be considered incidental in the performance of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties herein described.

Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.Develops strategies for client/server implementations; architects the infrastructure required to support those strategies.Leads, coordinates and participates in key process improvements as they relate to the client/server and web-based environment.Acts as project lead in the design and review of new server systems, applications, and hardware; conduct capacity planning as needed.Serves as cornerstone for escalating server issues; provides timely response to customer escalations.Endpoint Management & IntuneMicrosoft 365 Administration (Exchange, Teams, Sharepoint, OneDrive)Recommends and executes modifications to server environment in order to improve efficiency, reliability, and performance.Leads, coordinates, and participates in key process improvements for all Windows environments throughout the organization.Participates in the design and review of new Windows systems and Windows application deployments in both workstations and servers.Ensures that servers comply with established policies, standards, licensing agreements, and configuration guidelines.Reviews and deploys new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.Develops strategies for improving the effectiveness and efficiency of existing systems or for further leveraging these systems.Prepares and delivers reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across theOversees all reports and documentation related to systemsDevelops maintenance schedules for systemsConducts asset management for IT hardware, software, andAnalyzes existing operations and make recommendations for the improvement and growth of IT systems.Oversees operations-related projects and projectAnalyzes system or application usage and plan for growth or increases in serverPerforms cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.Troubleshoots and resolves hardware and software problems on enterprise dataRecommends and execute modifications to Windows systems in order to improve efficiency, reliability, and performance.Assists database administrators, programmers, and software engineers in the deployment and performance analysis of new systems and enhancements to existing systems.Identifies and resolves operating system issues in order to maintain services, enhance capabilities, and prevent system outages.Conducts research on hardware and software products to justify recommendations and to support purchasing efforts.Distributes and supervise server storage spaceProvides on-call technicalRecommends, schedules, and performs server improvements, upgrades, patches, and repairs.Provides direct supervision, technical guidance, and performance oversight for the Junior Systems Engineer position.Performs other duties as necessary for the effectiveness of theTERMS OF EMPLOYMENT

Savannah-Chatham County Public School System has the right to revise this job description at any time and it does not in any way represent a contract of employment. Incumbents will be considered "at will" and appropriate pay will be determined based on the assigned pay grade and allowable experience. This position may be required to work during identified periods of an emergency as defined in Policy Regulation GBRB-R, Title: Professional Personnel Time Schedules.

Work Environment

Employees in this classification are normally exposed to a typical office environment. The employee has some control over the length of time sitting, standing, or ambulating. There are occasions that require the lifting or pulling of equipment or supplies, as well as bending, stooping, or stretching. There is frequent use of computers, telephones, and other standard office equipment, which includes reading, listening, writing, or speaking. There are few exceptional physical or sensory demands.

Exceptional Physical or Sensory Demands

Occasional heavy lifting of up to twenty-five (25) pounds.

Sitting or standing for extended periods with limited control over rest periods.

Skills:

Administrative Skills, Adobe Acrobat, Android, Artificial Intelligence (AI), Asset Management, Best Practices, Capacity Management, Cloud Computing, Computer Servers, Customer Escalations, Customer Support/Service, DNS (Domain Name System), Data Recovery, Database Administration, Database Analysis, Database Programming, Develop and Maintain Customers, Digital Certificates, Documentation, Driver's License, Endpoint Security, Enterprise Endpoint, Establish Priorities, Identify Issues, Incident Response, Information Technology & Information Systems, Information Technology Software, Interpersonal Skills, Leadership, License Agreements, Local Area Network (LAN), MCSE - Microsoft Certified Systems Engineer, Machine Learning, Machine Tool, Microsoft Active Directory, Microsoft Exchange Server Administration, Microsoft Hyper-V, Microsoft IIS Web Server (Internet Information Services), Microsoft Office, Microsoft Product Family, Microsoft SQL Server, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, Multiplatform/Cross-Platform, Network Software, Network System Hardware, On Call, Operating Systems, Operational Audit, PC Software, People Management, Performance Analysis, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Public Key Infrastructure (PKI), Public-Key Cryptography Standards, Purchasing/Procurement, Reliability Engineering, Reporting Skills, Research Skills, Return on Investment (ROI), Schedule Development, Scripting (Scripting Languages), Security Compliance, Security Policy, Software Administration, Software Engineering, Software Patches, Strategic Planning, Systems Administration/Management, Systems Analysis, Systems Engineering, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Player, Technical Leadership, Technical Writing, Time Management, Training/Teaching, VMWare, Wide Area Network (WAN), Writing Skills, iOS

Savannah-Chatham County Public School System