Manager Endpoint Administrator - Remote US

Job description

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role oversees timely delivery of standardized equipment to end users whether they are internal users working for the same company or external users who have contracted services for SitusAMC applications. This requires both knowledge of the software and hardware systems being supported and effective personnel management skills.

Essential Job Functions

Work with user groups to ensure operational stability and that applications meet the practical needs of the company

Builds relationship with key user and operation groups to identify and resolve business issues. Interact with department managers on matters requiring coordination across organizational lines

Resolves information services problems by analyzing issues, discerning the most appropriate course of action, providing tactical direction and reallocating resources as necessary

Market to and train the user community on new products, services, features, and processes as they apply to Endpoint Services

Maintains a high level of customer satisfaction with regards to reliability and functionality of our supported computers

Responsible for generating and monitoring of appropriate management reporting tools.

Evaluate and select hardware standards, including global laptops

Negotiate bulk hardware purchases with manufacturers and resellers

Manage the endpoint provisioning process, including imaging, policies, and software packaging

Plan and execute global deployments, including security patching, OS updates, software deployment, group policy changes

Provide lead on technical projects as assigned which will include being responsible for budget, monitoring implementation and handling vendor relationship

Forecast systems needs for leading, supporting, informing, and improving the endpoint management operations

Assess requirements, plan, implement, monitor, and report on key performance indicators for all endpoints as it relates to patching and life-cycle management

Oversee all requests, incidents and problems related to Endpoint Management

Participate in root cause analysis of widespread issues affecting SitusAMC at an operations level

Escalate issues seen by operations and service desk (as required) to upper management and participate in planning sessions to remediate these issues

Provide data and reporting of KPI’s and trends to upper management on a weekly, monthly, and as needed basis

Participate in communicating outage/emergency activities to the organization

Manage vendor relationships as it relates to daily operational needs

Participate in the improvement of Service and Business Level Agreements as it pertains to Endpoint Management to set proper expectations and measure performance

Perform post-resolution follow ups with end user and team members as required

Alert upper management to emerging trends in incidents and other ITIL processes

Responsibly handle confidential data

Continuously improve upon technical / management skills

Review and suggest revision of SOPs and FAQs submitted to management for approval in assisting end users / clients

Such other activities as may be assigned by your manager

Qualifications/ Requirements

Associate degree in technical field or equivalent combination of education and experience

Minimum of 6 years of industry and/or relevant experience, typically with 1 years in a Senior Associate level role or external equivalent.

6 year of experience in Endpoint Management or related field

Comp TIA Network and A certifications are a plus

Microsoft certifications are a plus

Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end user facing network configurations

Extensive experience with VDI, Active Directory, O365, Windows OS and File shares

Familiar with Windows server OS 2012 and above

Proficient in basic network and security fundamentals

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

Strong documentation skills and a willingness to assist with documentation

Self-Starter with ability to work as part of a team and individually as required by specific project needs

Excellent time management skills and the ability to prioritize

Possess the traits of having patience, being thorough and innovative

Ability to work independently with minimal supervision

Ability to conduct research into a wide range of computing issues is required

Ability to absorb and retain information quickly

Ability to present ideas in user-friendly, business-friendly, and technical language

Highly self-motivated and directed

Attention to detail

Ability to effectively prioritize and execute tasks in a high-pressure environment

Exceptional customer service orientation

Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs.

• Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties.
• Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$110,000.00 - $130,000.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies.

All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp_ English_formattedESQA508c.pdf?version=0)

SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

SitusAMC is a leading independent provider of technology, strategic outsourcing, talent and advisory solutions to the commercial and residential real estate finance industries. We help clients identify and capture opportunities in their real estate businesses through industry-leading services and innovative technologies that drive operational efficiency, increase business effectiveness, and improve market agility across the entire lifecycle of their global real estate activity.

Working among the best talent in real estate, you’ll be a part of some of the most relevant things happening in the industry and engage in interesting and exciting work. You’ll be embraced by a culture that celebrates innovative thinking and empowers you to get the job done. Come join us in Powering Opportunity for those we proudly serve.