Customer Engineer – Infrastructure – Windows 365 / InTune / MECM

Job description

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; Agent Builder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Job Title: Customer Engineer – Infrastructure – Windows 365 / InTune / MECM

Location: Remote, Canada

Duration: Full Time

Experience level: 15+ years

Job Description

The Win365 / MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:

Design, Deploy, Review and Assess the health of the infrastructure and clients around Windows 365 service and associated configuration management requirements of these services Upgrade, update and maintain the Win365 environment Troubleshoot issues with infrastructure and clients Tune and optimize for performance Assist with reporting Assist in setting up Management with Intune Assist in planning, reviewing and troubleshooting Software Updates feature Assist in planning, reviewing and troubleshooting Task Sequences Provide training in all areas of Win365 and its ongoing management to ensure customer goals are met

Ideal Candidate Experience

8+ years working as a depth expert and technology owner or consultant around virtual desktop infrastructure and modern endpoint management

Ability to present to multiple levels of customer leadership.

Ability to act as a consultant and architect for multiple customers.

Broad Knowledge Across Multiple Scenarios

Win365/Windows Desktop using associated modern management tooling Package/Application creation Desktop OS Upgrades using different approaches Intune and Co-Management experience SSRS Reporting and/or PowerBI experience PowerShell scripting

Deep level knowledge in at least 3 of the above categories

Technical Skills Requirements: Microsoft Win365/VDI/ Endpoint Configuration Manager

Broad knowledge of ALL the MECM areas below, with deep understanding of (at least) 4 of the following: Infrastructure

Design Deployment Upgrades Maintenance, Health, Tuning Troubleshooting

Windows 365 and Desktop Upgrades

Software Updates

Compliance

Software Distribution

Security

Intune

SQL Server

Report Development

Network Troubleshooting

Related Skills

Active Directory DNS/Network SQL Server IIS Certificates

Tools

SQL Profiler, PowerShell, Process Monitor

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.