ACS Desktop Workstations Windows System Engineer

Job description

This role represents the Windows software stack within the platform team, ensuring a cohesive, high-quality workstation experience across the NPI and refresh lifecycles.

Key Responsibilities:

Windows NPI Program Ownership

Drive system architecture, integration, and interface alignment across platform components

Ensure seamless integration of Windows OS, drivers, HP applications, imaging, and recovery solutions

Lead system-level validation, debug, and root cause analysis to ensure quality and performance

Partner with engineering, ODMs, and factory teams to deliver a robust, production-ready system

Define and validate release readiness criteria from a full system perspective

Cross-Functional Technical Leadership

Serve as the Windows SEPM representative on the system team and R&D Program Alignment Team, coordinating with:

Program management

OS Engineering (Windows)

BIOS/FW teams

Validation and Quality

Factory, PIN, and Supply Chain

ODM program management and engineering team

Lead technical alignment and decision‑making across stakeholders to resolve integration gaps and risks.

Issue Management & Escalation

Own Windows-related issue resolution/triage, prioritization, tracking, and closure for NPI.

Host and drive tiger teams for critical, blocking, aging, or bounce issues.

Perform risk assessment and elevate program-level concerns to management with clear mitigation plans.

Release & RTM Execution

Ensure completion of Windows validation and readiness for:

Image RTM/Release

Web packages and Windows Update readiness

Factory and recovery media enablement

Drive Windows RTM communications and ensure downstream alignment across HP.com, factory, and service channels.

ODM & Factory Enablement

Writes and executes complete testing plans, protocols, and documentation for assigned portion of application

Coordinate closely with ODM SEPMs to ensure Windows deliverables meet HP quality and schedule targets.

Support factory ramp, production line issues, and early-life field escalations related to Windows software.

Ensure smooth transition from NPI to sustaining ownership post-RTM.

Status, Communication & Reporting

Consolidate and communicate Windows program status to R&D program team and system leadership and functional stakeholders.

Maintain clear visibility of risks, dependencies, and recovery plans.

Support phase exit readiness reviews and executive updates.

Required Qualifications:

Bachelor’s degree in Engineering, Computer Science, or equivalent experience.

5+ years in technical program management, systems engineering, or software program leadership.

Strong understanding of Windows OS integration, drivers, BIOS/FW interaction, and system validation.

Experience working with ODMs and factory partners in NPI environments.

Proven ability to drive complex, cross-functional programs to on-time delivery.

Preferred Qualifications:

Desktop or workstation platform experience.

Familiarity with Windows image build processes including Windows ADK, driver qualification, and factory readiness.

Ability to read, understand, and write simple Windows scripts.

Experience managing RTM, posting drivers for customer use, and sustaining release flows.

Strong risk management, communication, and executive presentation skills.

Success Indicators

On-time Windows RTM aligned with system launch.

Reduced late-stage integration risk and escalations.

Clear ownership and accountability across HP and ODM teams.

Predictable, well-communicated Windows software readiness for NPI platforms.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity