SCCM Engineer
Tata Consultancy Services
SCCM Engineer The Image Engineer is responsible for engineering, maintaining, and troubleshooting Windows device images and OS level configurations across enterprise environments. The role focuses on application packaging, Microsoft Intune device...
Job description
The engineer owns image lifecycle activities and provides advanced support for OS level issues impacting end user computing.
Design, build, maintain, and deploy standardized Windows desktop/laptop images.Manage OS image lifecycle, including updates, patches, and version upgrades.Ensure images comply with enterprise security, compliance, and configuration standards.Troubleshoot imaging failures, build issues, and post deployment OS problemsPackage applications using enterprise standards (MSI, EXE, scripting where applicable).Test packaged applications for compatibility with Windows OS versions and images.Deploy applications via Microsoft Intune and other enterprise deployment tools.Resolve application installation, upgrade, and conflict issues at OS level.Manage devices using Microsoft Intune for configuration, compliance, and application deployment.Create and maintain Intune policies, profiles, and device configurations.Troubleshoot Intune enrollment, policy application, and deployment issues.Support hybrid and cloud managed endpoint environments.Provide advanced troubleshooting for Windows OS issues (boot failures, performance, patching, profile issues).Analyze logs, event viewers, and system diagnostics to identify root causes.Resolve issues related to drivers, updates, OS corruption, and system configurations.Work closely with desktop support teams to resolve escalated OS level incidents.Own Level 2/Level 3 incidents related to imaging, OS, and endpoint engineering.Participate