Desktop Administrator, IT Infrastructure - Calgary DevOps 🏆

Job description

📝 Rquirements:

- We are looking for a high school diploma or GED, along with three to five years of related desktop administration experience.

- We need strong technical troubleshooting skills and hands-on knowledge of Windows 11, macOS, and Microsoft 365 applications such as Outlook, Word, Excel, and OneDrive.

- Experience supporting collaboration and conferencing tools like Zoom and Microsoft Teams is required.

- We require practical experience with ticketing platforms such as Ivanti or ServiceNow, remote support tools like Ivanti Neurons or TeamViewer, and endpoint management solutions including Microsoft Intune and SCCM.

- A solid working understanding of Active Directory for user and device administration is expected.

- Familiarity with device encryption, basic network troubleshooting, software deployment, firmware updates, and secure imaging practices is highly preferred.

- Exposure to PowerShell scripting and automation tools is an advantage.

- A valid drivers license is required because of occasional travel and on-site support.

- Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred.

- ITIL Foundation or Jamf 200 certifications are considered a plus.

- Additional training in networking or security, such as CompTIA Network+ or Security+, is beneficial.

👩‍💻👨‍💻 Your responsibilities are:

- We provide Tier 1-2 help desk support in a large enterprise environment serving more than 6,000 users.

- We respond to support tickets and service requests through phone, ticketing, and remote collaboration tools.

- We support both remote and in-office users and work to resolve issues within SLA targets.

- We assist with desktop software deployments, imaging, application installations, and patching.

- We help maintain hardware assets, inventory records, spare-parts logs, and work logs.

- We support end-user onboarding, workstation setups, office moves, and hardware swaps.

- We install, troubleshoot, and maintain desktops, laptops, monitors, printers, and related equipment.

- We conduct testing and assist with general lab work.

- We diagnose and repair hardware failures and replace parts when needed.

- We occasionally help system administrators, network administrators, and infrastructure team members with more complex technical tasks, including hardware and networking support.

- We maintain current BIOS, firmware, and software versions on end-user systems.

- We support system backups, recovery, and new software installations.

- We participate in on-call rotations as needed.

- We mentor and coach team members and contribute to knowledge sharing and cross-training.

- We troubleshoot and resolve technical issues for executive-level employees with professionalism and urgency.

- We follow information systems policies and controls to support data accuracy, security, and legal and regulatory compliance.

- We assist with additional projects and other duties as assigned.

View this job and over 500 other transparent jobs with salaries (💰💰💰) & tech stacks (🛠️) on DevITJobs

Category: DevOps Developer / Engineer

Location address: Noel Road 13155, Calgary, United States

Salary: $57,500 - 80,500 per year

Benefits & perks that we offer:

tax.com - More about us and the role:

We offer hybrid and remote work options, with this role based in Calgary, Alberta and typically requiring 2 to 3 days in the office, with the remainder worked virtually. Travel within Canada is minimal, at 5% or less, and may support office moves. Our benefits include generous personal time off, up to 20 weeks of parental leave top-up including adoption, a monthly gym membership or gym equipment reimbursement, health and dental coverage from day one, RRSP matching, and tuition reimbursement after one year of service. We also highlight an award-winning culture and a standard indoor work environment with regular interaction with internal stakeholders and external vendors. The role is open to disability and veteran candidates.

Are you looking for DevOps jobs in Calgary?