EUC Engineer
Tech Mahindra (Americas) Inc.
We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the manufacturing facility onsite at Stevens Point. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT...
Job description
Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.Install, configure, and troubleshoot Windows desktops and laptops.Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.Diagnose and resolve hardware, software, and connectivity issues.Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.Support Cisco networking equipment and coordinate with network teams.Manage IT assets, device deployments, and hardware replacements.Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.Work with ServiceNow for incident, request, and change management.Perform root cause analysis and ensure timely resolution of incidents.Coordinate with vendors and infrastructure teams during outages and planned maintenance.Participate in on-call support and emergency response when required.Maintain documentation, SOPs, and knowledge articles.
Qualifications:
Required Skills
5+ years of End User Computing / Desktop Support experience.Strong knowledge of Windows 10/11 administration.Microsoft 365 Administration.Active Directory and Azure AD.Hardware troubleshooting (Dell/HP laptops & desktops).Printer and peripheral support.Experience with ServiceNow or similar ITSM tools.Excellent customer service and communication skills.Network Skills (Mandatory)
- CCNA Certification (Preferred) or equivalent Cisco networking experience.Good understanding of:Cisco SwitchesVLANsTCP/IPDNSDHCPVPN
- Wireless NetworkingNetwork troubleshooting
Preferred Skills
Experience in a manufacturing or industrial environment.Cisco Meraki/Catalyst administration.Intune/Autopilot device management.SCCM/MECM.PowerShell scripting.Knowledge of cybersecurity best practices.Experience supporting shop-floor IT infrastructure.
Skills
End User Computing, Autopilot, Desktop PC, Help Desk, High Availability, Information Technology & Information Systems, Laptop PC, Manufacturing, Network Administration/Management, On Site Support, Technical Support
Tech Mahindra (Americas) Inc.
“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”