Senior macOS Engineer

Job description

highly skilled macOS Engineer to provide L3 support, drive enterprise-scale MDM administration, and lead continuous improvement initiatives across the Apple ecosystem. The role requires deep technical expertise, strong stakeholder collaboration, and the ability to operate effectively in a high-pressure enterprise environment. Key Responsibilities • Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analysis. • Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise scale. • Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemetry. • Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabilities. • Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiatives. • Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as needed. • Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management processes. Required Qualifications & Experience • 5+ years of hands-on experience in Desktop Support and macOS engineering. • 5+ years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000+ devices). • Strong expertise in the Apple ecosystem, including: o Apple Business Manager (ABM) o Automated Device Enrollment (ADE) o Volume Purchase Program (VPP) o Configuration profiles and policy frameworks • Advanced troubleshooting skills across: o Networking, Wi-Fi, VPN o Identity/SSO and authentication o Certificates and endpoint security • Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communication. • Proven stakeholder management and cross-functional collaboration skills. Preferred Skills (Optional) • Experience with scripting (Bash, Python) for macOS automation. • Familiarity with security compliance frameworks and endpoint hardening. Exposure to hybrid enterprise environments (macOS, Windows, VDI).