Senior End User Computing Engineer | Dynamic Investment Management Firm

Job description

Key Responsibilities

Own complex Windows, endpoint and device lifecycle engineering issues across a fast-moving investment environmentWork directly with senior stakeholders, VIP traders and portfolio managers to understand unusual requests, assess feasibility and shape workable technical optionsOwn the end-to-end device experience for business-critical users, including white-glove provisioning, pre-staged hardware, same-day replacement and proactive remediationManage and improve the MDM estate across Intune and Jamf, including policy configuration, compliance baselines, app deployment, automated enrolment and remediationBuild prototypes, PoCs, automations and workflow improvements that can scale beyond one-off user requestsOwn build automation through Intune, WDS and related endpoint deployment toolingImprove device builds, endpoint standards, Windows baseline configurations, application delivery, patch compliance and platform reliabilitySupport executive and VIP technology needs with confidence, discretion and strong written follow-throughTroubleshoot root cause across Windows, Microsoft 365, Intune, hybrid AD, Entra ID / Azure AD, Group Policy, DNS and wider infrastructure touchpointsReduce manual toil across the EUC estate through PowerShell, scripting, automation and better engineering patternsProvide L3 escalation support to the Service Desk for device, configuration, endpoint and MDM issues requiring deeper engineering ownershipProduce clear documentation, including build guides, runbooks and device standards that others can follow without hand-holdingContribute to EUC project workstreams, including standardisation initiatives, tooling improvements and new technology rollouts

What You’ll Bring…

7+ years of hands-on experience across EUC, endpoint engineering, senior desktop engineering or user-facing infrastructure supportDemonstrable ownership of MDM, endpoint standards and device lifecycle management at meaningful scaleExperience supporting senior executives, trading floors, investment teams or other high-pressure user groupsStrong academic background, ideally from a Russell Group university or international equivalentStrong Windows 10/11 knowledge, including deployment, configuration, troubleshooting, baseline builds and platform standardisationDeep experience across Microsoft 365, Intune / Endpoint Manager, hybrid Active Directory, Entra ID / Azure AD and Group PolicyExperience with Intune policy configuration, compliance baselines, app deployment, automated enrolment and remediationExperience with Windows Autopilot, WDS, PSADT, MS Graph, SCCM / MECM, Jamf or endpoint-security toolingExperience with software packaging, patch management, device imaging and endpoint fleet health reportingConfident scripting or automation skills, ideally with PowerShell and exposure to Python or C#Strong documentation discipline, including clear runbooks, build guides, device standards and handover notesStrong communication skills, especially around root cause, trade-offs, tactical fixes and longer-term improvements(Preferred) Background in hedge funds, smaller financial institutions, specialist MSPs or live/broadcast technology environments, with exposure to Bloomberg, market data platforms, macOS / Jamf, networking fundamentals or other financial desktop applications

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