IT Endpoint Specialist 🏆

Job description

Experience with Active Directory and SCCM

- Strong troubleshooting and technical problem-solving abilities

- Skilled in customer service and stakeholder management

- High sense of urgency and responsiveness to incidents and escalations

- Effective communication, prioritization, and time-management skills

- Ability to work independently in a dynamic 24/7 manufacturing environment

- Solid organizational skills with a focus on ticket management

- Familiarity with automation systems and manufacturing settings

- Openness to listen and resolve issues effectively

- Adherence to corporate standards and policies

👩‍💻👨‍💻 Your responsibilities are:

- Provide hands-on technical support for a range of devices including laptops, PCs, and printers

- Troubleshoot and fix hardware issues on Windows 10/11 systems

- Perform device refresh activities such as imaging and deployment

- Utilize MCM for imaging and client management

- Support Active Directory environments

- Assist with Apple iPads and Teams AV hardware using JAMF

- Manage support for OT and IT servers along with jump boxes

- Coordinate installation of TVs and PCs for operational dashboards

- Lead the IT component of security systems such as badge readers and cameras

- Facilitate CAPEX approval processes and vendor PO submissions

- Manage severe and major incidents promptly, ensuring proper communication

- Engage actively in site project and accountability meetings

- Maintain timely ticket management within the Service Desk system

- Contribute to site data and automation initiatives

- Participate in major Kaizen events at the site

- Implement predictive and preventive maintenance for technical equipment

- Plan for and execute regular patching and maintenance activities

- Support Tulip system functionality, including software installation and iPad management

- Serve as the primary liaison for Tulip support and troubleshoot related issues

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Category: IT Developer / Engineer

Location address: Parkway Drive South 7301, Lansing, United States

Salary: $66,560 - 76,960 per year

Benefits & perks that we offer:

TEKsystems c/o Allegis Group - More about us and the role:

We are seeking an Onsite IT Endpoint Specialist to deliver hands-on technical support in a Windows 10/11 environment for approximately 1200 devices, including laptops, PCs, printers, and other peripherals. This is a crucial role acting as the communication bridge between IT and site teams on automation projects designated by our IT leadership. Located in Lapeer, MI, this fully onsite, Contract to Hire position offers a pay range of $32.00 - $37.00/hr. Our benefits include medical, dental, and vision coverage, a 401(k) plan, life insurance, various types of leave, and support for transportation. Join us as we partner in transformation, helping our clients navigate innovation and opportunity in a global landscape.

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