Desktop Service Engineer
Thunderhawk Technology Partners
Role: Field/Desktop Service Engineer Location: North Olmsted, OH, 44070 Duration: 12 Months (can extend) Must Have Skills: Provide 2nd level IT support.Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and...
Job description
Roles & Responsibilities:
Provide customer break-fix support including off-office hours and weekends for designated equipment in office or plant environment and campusMaintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripheralsDocuments, maintains, upgrades, or replaces hardware and software systemsCommunicating clearly in written and verbal formAccepting and delivering all service calls assignedCompleting all administrative tasks associated with each callResponsible for control and return of assets and inventoryOther duties may be assigned to meet business needsInstalling wires and cables as well as splicing wires or cablesInspect and test wiring to locate and repair problems, as well as ensuring that all specifications are metBackup tape replacementExecutive supportHandling procurementSupport the rest of the locations in the country remotely if required.Support Remote support teams if requiredSupport implementing/executing infrastructure projects (small projects) only locally within the location.
Managerial Skills:
Good Communication skillsProblem ownership and follow-upITIL concepts strongly preferredMCSE or MCP preferredMin 5 years of relevant experiencePlant production environment experience (good to have)